Quick access stuck in "loading" state when Azure resources have been moved to a different subscription

[thomaslevesque]

Storage Explorer Version: 1.7.0
Platform/OS: Windows 10
Architecture: x64
Regression From: N/A

Bug description
I had some resources (CosmosDB collections) in Quick Access. I moved them to a different subscription, and now Quick Access shows "Loading..." forever.

Steps to Reproduce

1. Create a Cosmos DB collection
2. Add it to Quick Access in Storage Explorer
3. Move the Cosmos DB account to a different subscription
4. Restart Storage Explorer

Expected Experience
Quick Access should either show the collection (if it can still find it), or remove it from Quick Access automatically.

Actual Experience
Quick Access is stuck in "Loading... " state:

[syagev]

I'm experiencing this also (I think my resources were deleted rather than moved). Is there anyway I can reset this manually somehow? Maybe just go where Storage Explorer saves the list of resources and just delete them. It's just very annoying since I really need a short list of favorite items for quick access but since it's stuck the Quick Access list is completely unusable.

[MRayermannMSFT]

@syagev, was your resource cosmosdb related or storage related?

[MRayermannMSFT]

Also, @syagev and @thomaslevesque, can you tell me exactly what resource type you think is causing an issue? I've tried with a variety of types, and so far all of them have resulted in broken quick access items, which is the intended behavior.

[syagev]

For me it was a Storage Account. Still experiencing this with version 1.8.1

[thomaslevesque]

Also, @syagev and @thomaslevesque, can you tell me exactly what resource type you think is causing an issue?

I had a few Cosmos DB collections, and maybe storage accounts too. I don't know which caused the issue. All I know is that I moved all these resources to a different subscription.

[MRayermannMSFT]

Ok, I still can't repro this, even after moving resources. So let me do two things:

1. I'll add Quick Access to the reset dialog (Help -> Reset)
2. Give you instructions on how to get out of things until 1.9 ships

Ok instructions:

1. Open dev tools (f12)
2. Go to the application tab
3. Go to Local Storage -> file://
4. Look for the row with key StorageExplorer_InPlaceQuickAccessItems_v1
5. Delete the value of that row
   

[syagev]

Thanks @MRayermannMSFT! This resolved the issue for me.

[thomaslevesque]

That worked for me too. Thanks @MRayermannMSFT !

[MRayermannMSFT]

Awesome. The reset dialog thing will do the equivalent of the instructions I just gave you. I'll keep trying to repro the issue though if I have time, since ideally we don't want you to have to reset.

[MRayermannMSFT]

Still can't repro, but I've finished adding QA to the reset dialog. Closing for now.