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BT devices not available after restarting HA #1322

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soeoeb opened this issue Mar 21, 2024 · 13 comments
Open
3 tasks done

BT devices not available after restarting HA #1322

soeoeb opened this issue Mar 21, 2024 · 13 comments
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new bug incoming bug issue

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@soeoeb
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soeoeb commented Mar 21, 2024

  • Model name of your Devices: ME167 Wireless Smart Radiator Thermostat (tuya)

  • Output from Home Assistant Developer Tools state e.g.:
    State of climate.bt_test: unavailable

hvac_modes:

  • heat
  • "off"
    min_temp: 5
    max_temp: 35
    target_temp_step: 1
    friendly_name: BT Test
    supported_features: 385
  • Output from Home Assistant Device Diagnostic from BT:
{
  {
  "home_assistant": {
    "installation_type": "Home Assistant OS",
    "version": "2024.3.1",
    "dev": false,
    "hassio": true,
    "virtualenv": false,
    "python_version": "3.12.2",
    "docker": true,
    "arch": "x86_64",
    "timezone": "Europe/Berlin",
    "os_name": "Linux",
    "os_version": "6.6.20-haos",
    "supervisor": "2024.03.0",
    "host_os": "Home Assistant OS 12.1",
    "docker_version": "24.0.7",
    "chassis": "embedded",
    "run_as_root": true
  },
  "custom_components": {
    "better_thermostat": {
      "version": "1.4.0",
      "requirements": []
    },
    "hacs": {
      "version": "1.34.0",
      "requirements": [
        "aiogithubapi>=22.10.1"
      ]
    },
    "homee": {
      "version": "2.9.2",
      "requirements": [
        "pymee==1.11.1",
        "websockets==11.0.1"
      ]
    },
    "localtuya": {
      "version": "5.2.1",
      "requirements": []
    },
    "em6": {
      "version": "1.0.0",
      "requirements": []
    }
  },
  "integration_manifest": {
    "domain": "better_thermostat",
    "name": "Better Thermostat",
    "after_dependencies": [
      "climate"
    ],
    "codeowners": [
      "@kartoffeltoby"
    ],
    "config_flow": true,
    "dependencies": [
      "climate",
      "recorder"
    ],
    "documentation": "https://github.com/KartoffelToby/better_thermostat",
    "iot_class": "local_push",
    "issue_tracker": "https://github.com/KartoffelToby/better_thermostat/issues",
    "requirements": [],
    "version": "1.4.0",
    "is_built_in": false
  },
  "data": {
    "info": {
      "name": "BT Test",
      "temperature_sensor": "sensor.temperatursensor_1_temperatur",
      "off_temperature": 20,
      "humidity_sensor": "sensor.temperatursensor_1_luftfeuchtigkeit",
      "window_sensors": "binary_sensor.kontaktsensor_tur",
      "tolerance": 1.0,
      "outdoor_sensor": null,
      "weather": null,
      "cooler": null,
      "window_off_delay": 0,
      "window_off_delay_after": 1,
      "model": "p3dbf6qs"
    },
    "thermostat": {
      "climate.seb_s_heizung": {
        "name": "Seb's Heizung",
        "state": "heat_cool",
        "attributes": {
          "hvac_modes": [
            "off",
            "heat_cool",
            "heat_cool",
            "heat"
          ],
          "min_temp": 5.0,
          "max_temp": 35.0,
          "target_temp_step": 1.0,
          "preset_modes": [
            "off"
          ],
          "current_temperature": 18.0,
          "temperature": 33.5,
          "preset_mode": null,
          "friendly_name": "Seb's Heizung",
          "supported_features": 17
        },
        "bt_config": {
          "calibration": "target_temp_based",
          "calibration_mode": "heating_power_calibration",
          "protect_overheating": false,
          "no_off_system_mode": true,
          "heat_auto_swapped": true,
          "child_lock": false,
          "homaticip": false
        },
        "bt_adapter": "tuya",
        "bt_integration": "tuya",
        "model": "p3dbf6qs"
      }
    },
    "external_temperature_sensor": {
      "entity_id": "sensor.temperatursensor_1_temperatur",
      "state": "18.6",
      "attributes": {
        "state_class": "measurement",
        "unit_of_measurement": "\u00b0C",
        "device_class": "temperature",
        "friendly_name": "Temperatursensor 1 Temperatur"
      },
      "last_changed": "2024-03-21T13:45:00.793079+00:00",
      "last_updated": "2024-03-21T13:45:00.793079+00:00",
      "context": {
        "id": "01HSGM41KSNJF5JNS0Y9MAXW0K",
        "parent_id": null,
        "user_id": null
      }
    },
    "window_sensor": {
      "entity_id": "binary_sensor.kontaktsensor_tur",
      "state": "off",
      "attributes": {
        "device_class": "door",
        "friendly_name": "Kontaktsensor 1 T\u00fcr"
      },
      "last_changed": "2024-03-21T13:56:46.520191+00:00",
      "last_updated": "2024-03-21T13:56:46.520191+00:00",
      "context": {
        "id": "01HSGMSJSR8PECRZGTJR3ZPMFM",
        "parent_id": null,
        "user_id": null
      }
    }
  }
}
}

Description

Every time I restart HA or reboot the system, my BT devices stop working (reporting "not available"). The real thermostats keep working just fine. After "making my devices stop working" I am getting a error message in HA system protocols:

Logger: homeassistant
Source: components/tuya/base.py:277
First occurred: 15:30:17 (1 occurrences)
Last logged: 15:30:17

Error doing job: Task exception was never retrieved
Traceback (most recent call last):
File "/config/custom_components/better_thermostat/climate.py", line 833, in startup
await control_trv(self, trv)
File "/config/custom_components/better_thermostat/utils/controlling.py", line 210, in control_trv
await set_hvac_mode(self, heater_entity_id, _new_hvac_mode)
File "/config/custom_components/better_thermostat/utils/bridge.py", line 84, in set_hvac_mode
return await self.real_trvs[entity_id]["adapter"].set_hvac_mode(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/better_thermostat/adapters/generic.py", line 122, in set_hvac_mode
await self.hass.services.async_call(
File "/usr/src/homeassistant/homeassistant/core.py", line 2319, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2356, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 905, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 975, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/climate/init.py", line 696, in async_set_hvac_mode
await self.hass.async_add_executor_job(self.set_hvac_mode, hvac_mode)
File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/tuya/climate.py", line 297, in set_hvac_mode
self._send_command(commands)
File "/usr/src/homeassistant/homeassistant/components/tuya/base.py", line 277, in _send_command
self.device_manager.send_commands(self.device.id, commands)
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/manager.py", line 93, in send_commands
return self.device_repository.send_commands(device_id, commands)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/device.py", line 180, in send_commands
self.api.post(f"/v1.1/m/thing/{device_id}/commands", None, {"commands": commands})
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/customerapi.py", line 192, in post
return self.__request("POST", path, params, body)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/customerapi.py", line 121, in __request
raise Exception(f"network error:({ret['code']}) {ret['msg']}")
Exception: network error:(2008) command or value not support

In some cases I was able to "fix" the devices by reconfiguring the integration entry and changing values like tolerance on p. 1 or auto heat swap / alternative off mode on p. 2 of the config form, restarting HA and then repeat the reconfiguration process:

image image

But most of the times, the only way to "fix" BT was to completely delete all integration entities, remove the HACCS integration, reinstalling BT and reconfiguring devices (restarting HA after every step). Why my workaround worked some time and why it didn't any other time is beyond me.

Steps to Reproduce

  1. Set up BT integration entity/device.
  2. Restart HA.
  3. Frustration.

Expected behavior:
For my set up BT devices to remain available.

Actual behavior:
BT devices not responding.

image

Versions

HA versions:
Core: 2024.3.1
Supervisor: 2024.03.0
Operating System: 12.1
Frontend: 20240307.0

BT version:
Better Thermostat Firmware: 1.4.0

Additional Information

Don't know if that's of any help but this is the output of HA dev tools regarding the entity state when the entity is available:
State of climate.bt_test

hvac_modes:

  • heat
  • "off"
    min_temp: 5
    max_temp: 35
    target_temp_step: 1
    current_temperature: 18.6
    temperature: 19.5
    hvac_action: heating
    window_open: false
    call_for_heat: true
    last_change: "2024-03-21T12:43:12.424240"
    saved_temperature: null
    humidity: 65
    main_mode: null
    tolerance: 1
    heating_power: 0.01
    errors: "[]"
    batteries: >-
    {"binary_sensor.kontaktsensor_tur": {"battery": "72.0", "battery_id":
    "sensor.kontaktsensor_batterie"}}
    friendly_name: BT Test
    supported_features: 385

When trying to investigate what's happening I stumbled upon two reoccurring errors in the HA protocol that happen when BT devices are working/available.

  1. Seems to occur every time right after "fixing" a device by my workaround or setting up a completely new device:

Logger: homeassistant
Source: components/tuya/base.py:277
First occurred: 15:40:13 (2 occurrences)
Last logged: 15:43:04

Error doing job: Task exception was never retrieved
Traceback (most recent call last):
File "/config/custom_components/better_thermostat/climate.py", line 833, in startup
await control_trv(self, trv)
File "/config/custom_components/better_thermostat/utils/controlling.py", line 210, in control_trv
await set_hvac_mode(self, heater_entity_id, _new_hvac_mode)
File "/config/custom_components/better_thermostat/utils/bridge.py", line 84, in set_hvac_mode
return await self.real_trvs[entity_id]["adapter"].set_hvac_mode(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/better_thermostat/adapters/generic.py", line 122, in set_hvac_mode
await self.hass.services.async_call(
File "/usr/src/homeassistant/homeassistant/core.py", line 2319, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2356, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 905, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 975, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/climate/init.py", line 696, in async_set_hvac_mode
await self.hass.async_add_executor_job(self.set_hvac_mode, hvac_mode)
File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/tuya/climate.py", line 297, in set_hvac_mode
self._send_command(commands)
File "/usr/src/homeassistant/homeassistant/components/tuya/base.py", line 277, in _send_command
self.device_manager.send_commands(self.device.id, commands)
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/manager.py", line 93, in send_commands
return self.device_repository.send_commands(device_id, commands)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/device.py", line 180, in send_commands
self.api.post(f"/v1.1/m/thing/{device_id}/commands", None, {"commands": commands})
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/customerapi.py", line 192, in post
return self.__request("POST", path, params, body)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/customerapi.py", line 121, in __request
raise Exception(f"network error:({ret['code']}) {ret['msg']}")
Exception: network error:(2008) command or value not support

  1. Happens every time I change the intended room temperature of the BT device (via HomeBridge entity as well as via directly in HA/HA companion app):

This error originated from a custom integration.

Logger: custom_components.better_thermostat.utils.controlling
Source: custom_components/better_thermostat/utils/controlling.py:46
integration: Better Thermostat (documentation, issues)
First occurred: 15:45:30 (2 occurrences)
Last logged: 15:47:22

better_thermostat BT Test: ERROR controlling: climate.seb_s_heizung
Traceback (most recent call last):
File "/config/custom_components/better_thermostat/utils/controlling.py", line 46, in control_queue
_temp = await control_trv(self, trv)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/better_thermostat/utils/controlling.py", line 210, in control_trv
await set_hvac_mode(self, heater_entity_id, _new_hvac_mode)
File "/config/custom_components/better_thermostat/utils/bridge.py", line 84, in set_hvac_mode
return await self.real_trvs[entity_id]["adapter"].set_hvac_mode(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/better_thermostat/adapters/generic.py", line 122, in set_hvac_mode
await self.hass.services.async_call(
File "/usr/src/homeassistant/homeassistant/core.py", line 2319, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2356, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 905, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 975, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/climate/init.py", line 696, in async_set_hvac_mode
await self.hass.async_add_executor_job(self.set_hvac_mode, hvac_mode)
File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/tuya/climate.py", line 297, in set_hvac_mode
self._send_command(commands)
File "/usr/src/homeassistant/homeassistant/components/tuya/base.py", line 277, in _send_command
self.device_manager.send_commands(self.device.id, commands)
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/manager.py", line 93, in send_commands
return self.device_repository.send_commands(device_id, commands)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/device.py", line 180, in send_commands
self.api.post(f"/v1.1/m/thing/{device_id}/commands", None, {"commands": commands})
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/customerapi.py", line 192, in post
return self.__request("POST", path, params, body)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/tuya_sharing/customerapi.py", line 121, in __request
raise Exception(f"network error:({ret['code']}) {ret['msg']}")
Exception: network error:(2008) command or value not support

@soeoeb soeoeb added the new bug incoming bug issue label Mar 21, 2024
@RLB7777
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RLB7777 commented Mar 24, 2024

I’ve got this too. Using BT with Tuya valves. Any restart of HA (update, power cycle etc) results in the BT instances becoming unavailable even though the Tuya valves still work within the Tuya integration.

The workaround noted by @soeoeb works for me - I manually reconfigure each BT instance making a small change to the sensitivity threshold, and it comes back on line. Weirdly, reloading BT doesn’t help. It needs to be reconfigured and there needs to be an actual change to the configuration, however small. Nor does hitting configure and then saving without a change help.

@tbrasser
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Facing the same issue, but not only on BT, also on versatile_thermostat. Probably something changed recently in climate or loading in core?

@UweTo
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UweTo commented Apr 16, 2024

Same Situation here with my two Tuya valves (SALCAR TRV801W). The Rademacher Valves are working.

@tco99ttocs
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for me the same, also with BT Version 1.5.0

@Wave89
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Wave89 commented Apr 21, 2024

For me it's the same. I can solve the problem temporarily, if I reconfigure the component with a new value, e.g. increase "the outdoor temperature when the thermostat turns off" and it keeps available until the temperature sensor is unavailable for a short time or until a reboot.

@SvenGeukens
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This could also be useful to look at. I kicked out all the window switches in the BT that where not working anymore. After this, they work again, just without the window detection. After the debugging, I hope I can switch them back ;-) #1333

@giovacode
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i had too many problems with 1.5.0 also with 1.5.1

  • device unavailable (as described here)
  • cannot change targetted heater anymore
  • cannot control setted heater
  • entity ids names are doubled like: room1_heat_thermostat_room1_heat_thermostat

i went back to 1.4.0 , then recreated all devices => all problems gone
ha v2024.4.4

@buhralex
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I had the same problem with my Bosch BTH-RA thermostats.
I have been uninstalling and upgrading for the last few days without success until I found a possible solution to the problem.

I saw that in Z2M under Details the system mode for my devices was not set. After I clicked on one of the available options, my devices were available again in BT.

@drdiablo1337
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I had the same problem with my Bosch BTH-RA thermostats. I have been uninstalling and upgrading for the last few days without success until I found a possible solution to the problem.

I saw that in Z2M under Details the system mode for my devices was not set. After I clicked on one of the available options, my devices were available again in BT.

Thanks for the tip, that's exactly it, BT hasn't been working for days (since I noticed it). Now it works again. Nevertheless, I will test and set up the “Advanced Heating Control” blueprint soon. A BT has already failed one or two times, the first time it was due to an unavailable external sensor because there was no connection and now I think after the update to HA 24.5.x or a restart.

@tco99ttocs
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for its not working like this, so thats maybe only a workaround for some devices!

@UweTo
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UweTo commented May 24, 2024

Workaround for my Tuya devices TRV SALCAR TRV801W)
System:

  • Core2024.5.4
  • Supervisor2024.05.1
  • Operating System12.3
  • Frontend20240501.1
  • Better Thermostat 1.5.1

Hardware Raspberry PI 4

I have inserted some lines of code to the module /homeassistant/custom_components/better_thermostat/utils/controlling.py

after line 213.

Now the Tuya TRV are active again even after a restart of HA.

        #
        # Begin Workaround
        #
        
                
            _LOGGER.debug(
                f"better_thermostat {self.name}: TO TRV set_hvac_mode: {heater_entity_id} from: {_trv.state} to: {_new_hvac_mode} WA1"
            )
            
        if _new_hvac_mode == HVACMode.HEAT: 
            _new_hvac_mode = HVACMode.HEAT_COOL
              
            _LOGGER.debug(
                f"better_thermostat {self.name}: TO TRV set_hvac_mode: {heater_entity_id} from: {_trv.state} to: {_new_hvac_mode} WA2"
            ) 
        #
        # End Workaround
        #

Background: The devices return an error when the HVAC mode is set to HEAT. Therefore, the workaround for this case is to set the HVAC mode to HEAT_COOL.

@tco99ttocs
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@UweTo looks good. Is it possible to write down some of the code before and after your workaround! If i go to line 213, there is still the "_logger.debug" -line! So with some additional lines i have a better overview:)

@UweTo
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UweTo commented May 24, 2024

@tco99ttocs:

workaround with additional lines:

        # send new HVAC mode to TRV, if it changed
        
        
        if (
            _new_hvac_mode is not None
            and _new_hvac_mode != _trv.state
            and (
                (_no_off_system_mode is True and _new_hvac_mode != HVACMode.OFF)
                or (_no_off_system_mode is False)
            )
        ):
            
        #
        # Begin Workaround
        #

        
            _LOGGER.debug(
                f"better_thermostat {self.name}: TO TRV set_hvac_mode: {heater_entity_id} from: {_trv.state} to: {_new_hvac_mode} WA1"
            )
            
        if _new_hvac_mode == HVACMode.HEAT: 
            _new_hvac_mode = HVACMode.HEAT_COOL
              
            _LOGGER.debug(
                f"better_thermostat {self.name}: TO TRV set_hvac_mode: {heater_entity_id} from: {_trv.state} to: {_new_hvac_mode} WA2"
            ) 
        #
        # End Workaround
        #

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