Adobe Reader DC not Quitting when reinstalling

[alexandernezis]

Hey Team, you guys are awesome with this script! Just started implementing this!

This is probably a user error on my end and I was wondering if you could point me in the right direction. I set a policy to install reader from Self Service, but the dialog will not quit the app when pressing quit. I am testing this by having the app open and reinstalling it.

Here is the JAMF log:

Script result: 2024-02-19 16:44:23 : REQ : : shifting arguments for Jamf
2024-02-19 16:44:24 : REQ : adobereaderdc-install : ################## Start Installomator v. 10.5, date 2023-10-15
2024-02-19 16:44:24 : INFO : adobereaderdc-install : ################## Version: 10.5
2024-02-19 16:44:24 : INFO : adobereaderdc-install : ################## Date: 2023-10-15
2024-02-19 16:44:24 : INFO : adobereaderdc-install : ################## adobereaderdc-install
2024-02-19 16:44:24 : INFO : adobereaderdc-install : Found /Applications/Adobe Acrobat Reader.app - Setting readerPath
2024-02-19 16:44:24 : INFO : adobereaderdc-install : Adobe Reader Installed, running updater.
2024-02-19 16:44:24 : INFO : adobereaderdc-install : setting variable from argument NOTIFY=success
2024-02-19 16:44:24 : INFO : adobereaderdc-install : setting variable from argument BLOCKING_PROCESS_ACTION=prompt_user
2024-02-19 16:44:24 : INFO : adobereaderdc-install : setting variable from argument REOPEN=yes
2024-02-19 16:44:24 : INFO : adobereaderdc-install : setting variable from argument INSTALL=force
2024-02-19 16:44:24 : INFO : adobereaderdc-install : setting variable from argument DIALOG_CMD_FILE=/var/tmp/dialog.log
2024-02-19 16:44:25 : INFO : adobereaderdc-install : BLOCKING_PROCESS_ACTION=prompt_user
2024-02-19 16:44:25 : INFO : adobereaderdc-install : NOTIFY=success
2024-02-19 16:44:25 : INFO : adobereaderdc-install : LOGGING=INFO
2024-02-19 16:44:25 : INFO : adobereaderdc-install : LOGO=/Library/Application Support/JAMF/Jamf.app/Contents/Resources/AppIcon.icns
2024-02-19 16:44:25 : INFO : adobereaderdc-install : Label type: pkgInDmg
2024-02-19 16:44:25 : INFO : adobereaderdc-install : archiveName: Adobe Acrobat Reader.dmg
2024-02-19 16:44:25 : INFO : adobereaderdc-install : App(s) found: /Applications/Adobe Acrobat Reader.app
2024-02-19 16:44:25 : INFO : adobereaderdc-install : found app at /Applications/Adobe Acrobat Reader.app, version 23.008.20533, on versionKey CFBundleShortVersionString
2024-02-19 16:44:25 : INFO : adobereaderdc-install : appversion: 23.008.20533
2024-02-19 16:44:25 : INFO : adobereaderdc-install : Label is not of type “updateronly”, and it’s set to use force to install or ignoring app store apps, so not using updateTool.
2024-02-19 16:44:25 : INFO : adobereaderdc-install : Latest version of Adobe Acrobat Reader is 23.008.20533
2024-02-19 16:44:25 : INFO : adobereaderdc-install : There is no newer version available.
2024-02-19 16:44:25 : REQ : adobereaderdc-install : Downloading https://ardownload2.adobe.com/pub/adobe/reader/mac/AcrobatDC/2300820533/AcroRdrDCUpd2300820533_MUI.dmg to Adobe Acrobat Reader.dmg
2024-02-19 16:44:32 : INFO : adobereaderdc-install : found blocking process AdobeReader
2024-02-19 16:44:36 : INFO : adobereaderdc-install : telling app AdobeReader to quit
2024-02-19 16:44:36 : INFO : adobereaderdc-install : waiting 30 seconds for processes to quit
2024-02-19 16:45:06 : INFO : adobereaderdc-install : found blocking process AdobeReader
2024-02-19 16:45:11 : INFO : adobereaderdc-install : telling app AdobeReader to quit
2024-02-19 16:45:11 : INFO : adobereaderdc-install : waiting 30 seconds for processes to quit
2024-02-19 16:45:42 : REQ : adobereaderdc-install : no more blocking processes, continue with update
-- I manually quit the app at this point to continue the script--
2024-02-19 16:45:42 : REQ : adobereaderdc-install : Installing Adobe Acrobat Reader
2024-02-19 16:45:42 : INFO : adobereaderdc-install : Mounting /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/tmp.r9vz12T8Wn/Adobe Acrobat Reader.dmg
2024-02-19 16:45:44 : INFO : adobereaderdc-install : Mounted: /Volumes/AcroRdrDCUpd2300820533_MUI
2024-02-19 16:45:44 : INFO : adobereaderdc-install : found pkg: /Volumes/AcroRdrDCUpd2300820533_MUI/AcroRdrDCUpd2300820533_MUI.pkg
2024-02-19 16:45:44 : INFO : adobereaderdc-install : Verifying: /Volumes/AcroRdrDCUpd2300820533_MUI/AcroRdrDCUpd2300820533_MUI.pkg
2024-02-19 16:45:44 : INFO : adobereaderdc-install : Team ID: JQ525L2MZD (expected: JQ525L2MZD )
2024-02-19 16:45:44 : INFO : adobereaderdc-install : Installing /Volumes/AcroRdrDCUpd2300820533_MUI/AcroRdrDCUpd2300820533_MUI.pkg to /
2024-02-19 16:45:52 : INFO : adobereaderdc-install : Finishing...
2024-02-19 16:45:55 : INFO : adobereaderdc-install : App(s) found: /Applications/Adobe Acrobat Reader.app
2024-02-19 16:45:55 : INFO : adobereaderdc-install : found app at /Applications/Adobe Acrobat Reader.app, version 23.008.20533, on versionKey CFBundleShortVersionString
2024-02-19 16:45:55 : REQ : adobereaderdc-install : Installed Adobe Acrobat Reader, version 23.008.20533
2024-02-19 16:45:55 : INFO : adobereaderdc-install : notifying
2024-02-19 16:45:56 : INFO : adobereaderdc-install : Telling app Adobe Acrobat Reader.app to open
2024-02-19 16:45:56 : INFO : adobereaderdc-install : Reopened Adobe Acrobat Reader.app as anezis
2024-02-19 16:45:56 : INFO : adobereaderdc-install : anezis
2024-02-19 16:45:56 : REQ : adobereaderdc-install : All done!
2024-02-19 16:45:56 : REQ : adobereaderdc-install : ################## End Installomator, exit code 0

I also tried editing the blocking process names under the adobe entry to "Acrobat Reader" but this won't do it either. Am I doing something wrong or is this caused from the script looking to close AdobeReader to quit but the process is Acrobat Reader?