game, unplayable and does not even start!

[mailreclame]

I bought the game on 28 of december 2021 and activated the code on Steam.
The first time I started the game, the intro video started and ended with an opening scene, with 2 standing characters and a pop-up telling me to use captions. I encountered the bug!
Nothing else happened, no extra pop-up screen with text, the game probably wanted me to response to ! I encountered the bug!
So I returned to the menu by using the escape-button. Exited the game by the menu and I restarted the game again and after the splash screen however, it only shows a blue screen and some audio in the background?**
Restarting the game does not help.
uninstalling and installing the game again does not help.
Installing the game on an another laptop using my steam-account does not help.