No 311 results for the last two days

[levyj]

As of 11/14/2019, 9:51 am, there are no 311 results with created_date greater than 11/13/2019 12:00 AM.

Open Grid query

Plenario does show results for 11/13/2019. Since it is a daily load to Plenario, results from today would not be expected yet.

Plenario query

[reve0716]

Checked on the data results that Jonathan reported, it seems the data portal and Plenar.io are displaying aligned counts for 311 results. But there seems to be a disconnect between OpenGrid and Plenar.io where the data in OpenGrid returns no results (the opposite of Plenar.io). The dates returning no results: 11/13/19 and greater.

@rladines could you check into this?

[levyj]

Thanks, @reve0716. As it turns out, Plenar.io is not in sync with the data portal for yesterday (11/14/2019) and four records added to the on-premise 311 database for (11/13/2019) yesterday. So, something seems to be going on with Plenar.io, as well. However, that seems to be separate from the OpenGrid issue.

[levyj]

We do now have data newer than 11/13/2019 but seemingly not newer than 11/15/2019, even though there are data through yesterday (11/17/2019) in Plenar.io.