deposit did not arrive

[marbush1]

Hello,
that is my transaction ID, from mexc to chia wallet. I can see it in xchscan but nothing in my wallet 0x2ec7f142323a114f229b7e672588ea177ac5abd5be803297c5ef6ba89f0c31b8
what should I do? thanks in advance

[BrandtH22]

Hey @marbush1 , as a heads up we can generally provide more timely and thorough support in our discord server (https://discord.gg/chia).

The first thing I would check is that the wallet is connected to peers and synced (indicated by the icon in the top right, if green then it is synced).

If it is synced then I would try a resync using the GUI settings / advanced / resync option. This will close the GUI and upon reopening will resync the wallet from scratch.

If it is not synced then I would verify you are connected to peers by clicking that wallet icon in the top right. If connected to peers but not syncing fully then the first thing to check is that your system time is correct. I like to use this site to verify https://time.is/

If the system time is correct then I would look for errors or warnings in the logs at ~\.chia\mainnet\log and report any found here so we can better assist 👍