[bug]: install Helper

[rrain7]

Describe the bug
After I install the latest version app, and I install Helper, but I click the icon got the message:

however, I have install the helper as before

I use Macbook Air M1, OS version: 12.6.6

[MatthiasKerbl]

Hi @rrain7,

For some updates, it is necessary to reinstall the Helper. This should be completely normal.

Best,
Matthias

[rrain7]

thanks for your reply, I have uninstall the app, and reinstall it, then install the helper tool, but the app still notice me install the helper

step1:

step2:

but I get the info as follow:

[rrain7]

I reinstall the latest version app

[MatthiasKerbl]

Hi @rrain7,

Thank you for the documentation. I am not sure if I understand it correctly.
Are you experiencing a loop of the helper installation even with version 1.24.1?

Best,
Matthias

[rrain7]

Hi @rrain7,

Thank you for the documentation. I am not sure if I understand it correctly. Are you experiencing a loop of the helper installation even with version 1.24.1?

Best, Matthias

Yes, it always tips me install the helper application even I click the [Reinstall].

Happy new Year :-)

[MatthiasKerbl]

Hi @rrain7,

I am sorry to hear that you are still experiencing this issue.
Is it possible that you have more than one installation of AlDente on your system?
Please try to completely uninstall all components and installations of AlDente by following this guide on our website "How to uninstall AlDente Pro".
Afterward, install AlDente again and let us know if it fixed the helper installation loop.

Best,
Matthias