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Just no internet #1540

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Ygarr opened this issue May 18, 2024 · 3 comments
Open

Just no internet #1540

Ygarr opened this issue May 18, 2024 · 3 comments
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community support ATTRIBUTE: community is invited to help in/compatibility TYPE: a report about in/compatibility needs debug info ATTRIBUTE: this issue requires debug info to continue handling it

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@Ygarr
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Ygarr commented May 18, 2024

Wneh turned on Internet anyway gives message about - Internet connection not registered.
So blocking browsers acccess.
Ping in command line is present though
Windows 10.

@Ygarr Ygarr added the bug TYPE: a report on something that isn't working label May 18, 2024
@Raphty Raphty added in/compatibility TYPE: a report about in/compatibility community support ATTRIBUTE: community is invited to help and removed bug TYPE: a report on something that isn't working labels May 19, 2024
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Hey @Ygarr, thank you for raising this issue with us.

After a first review we noticed that this does not seem to be a technical issue, but rather a configuration issue or general question about how Portmaster works.

Thus, we invite the community to help with configuration and/or answering this questions.

If you are in a hurry or haven't received an answer, a good place to ask is in our Discord community.

If your problem or question has been resolved or answered, please come back and give an update here for other users encountering the same and then close this issue.

If you are a paying subscriber and want this issue to be checked out by Safing, please send us a message on Discord or via Email with your username and the link to this issue, so we can prioritize accordingly.

@Raphty Raphty added the needs debug info ATTRIBUTE: this issue requires debug info to continue handling it label May 19, 2024
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Hey @Ygarr, thank you for reporting on a compatibility.

We keep a list of compatible software and user provided guides for improving compatibility in the wiki - please have a look there.
If you can't find your software in the list, then a good starting point is our guide on How do I make software compatible with Portmaster.

If you have managed to establish compatibility with an application, please share your findings here. This will greatly help other users encountering the same issues.

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Hey @Ygarr, thank you for raising this issue with us.

After a first review we noticed that we will require the Debug Info for further investigation. However, you haven't supplied any Debug Info in your report.

Please collect Debug Info from Portmaster while the reported issue is present.

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Labels
community support ATTRIBUTE: community is invited to help in/compatibility TYPE: a report about in/compatibility needs debug info ATTRIBUTE: this issue requires debug info to continue handling it
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