Student Developer Pack stuck on processing information #102532
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Hello @SandwichBtw ! It's definitely frustrating to encounter issues with your Student Developer Pack application, especially after taking the initiative to try different solutions. Here are some additional steps you can take to try and resolve the processing delay:
Directly reach out to GitHub Support through their contact form: https://docs.github.com/support/contacting-github-support If you have a school-issued email address, consider using that for verification instead of uploading your ID. Regularly check the link you mentioned that leads to your application. Explain the situation to your school's IT department or administrative office. Ensure the uploaded photo is a clear and legible image of your ID card. Good luck! |
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Hi everyone,
I was trying to apply for the Student Developer Pack and when I got the the upload proof section I uploaded my school id card, selected "Dated school ID" and then clicked "Process my application". At the bottom of the page, the description above the button says "Please wait as processing can take several seconds." I have waited for over 20 minutes and the button still says "Processing information...". I have also tried reloading the page and uploading the image again, even trying a different file format. I also tried checking the status which I saw a link for on some github support site. When I go to that link it leads me to my current application but without the photo and proof type entered. I tried once again uploading the image and selecting the proof type, still nothing. For some context, I'm from sweden and when I typed in my school it didn't come up on the map but when I tried specifing an address it didn't let me proceed until I selected one of the incorrect schools. I did however provide as much info about my school as possible.
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