Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

keep popping 16:15:26 [Info] /home/greg988/Downloads/realsense/librealsense/src/linux/backend-v4l2.cpp:753 - Enumerating UVC video2 realpath=/sys/devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.0/video4linux/video2 #12917

Open
b07902036 opened this issue May 10, 2024 · 16 comments
Open

keep popping 16:15:26 [Info] /home/greg988/Downloads/realsense/librealsense/src/linux/backend-v4l2.cpp:753 - Enumerating UVC video2 realpath=/sys/devices/pci0000:00/0000:00:14.0/usb2/2-2/2-2:1.0/video4linux/video2 #12917

b07902036 opened this issue May 10, 2024 · 16 comments
Labels
l500 Linux

Comments

@b07902036
Copy link

  • Before opening a new issue, we wanted to provide you with some useful suggestions (Click "Preview" above for a better view):

  • All users are welcomed to report bugs, ask questions, suggest or request enhancements and generally feel free to open new issue, even if they haven't followed any of the suggestions above :)

Required Info
Camera Model intelrealsense l515
Firmware Version (Open RealSense Viewer --> Click info)
Operating System & Version ubuntu
Kernel Version (Linux Only) 22.04
Platform PC
SDK Version { legacy / 2.. }
Language realsense-viewer
Segment {Robot/Smartphone/VR/AR/others }

Issue Description

when I am trying using realsense viewer to preview my camera's video, it always got message on realsense viewer message box like the topic.
I have try redownload or using other camera, but it didn't fix.

message in dmesg -wT

[五 5月 10 16:06:02 2024] hid-sensor-hub 0003:8086:0B64.000C: No report with id 0xffffffff found
[五 5月 10 16:06:06 2024] hid-sensor-hub 0003:8086:0B64.000C: No report with id 0xffffffff found
[五 5月 10 16:06:11 2024] usb 2-2: USB disconnect, device number 9
[五 5月 10 16:06:11 2024] hid-sensor-hub 0003:8086:0B64.000C: No report with id 0xffffffff found
[五 5月 10 16:06:11 2024] hid-sensor-hub 0003:8086:0B64.000C: No report with id 0xffffffff found
[五 5月 10 16:14:21 2024] usbcore: deregistering interface driver uvcvideo
[五 5月 10 16:14:21 2024] mc: Linux media interface: v0.10
[五 5月 10 16:14:21 2024] videodev: Linux video capture interface: v2.00
[五 5月 10 16:14:21 2024] usbcore: registered new interface driver uvcvideo
[五 5月 10 16:15:15 2024] usb 2-2: new SuperSpeed USB device number 10 using xhci_hcd
[五 5月 10 16:15:15 2024] usb 2-2: New USB device found, idVendor=8086, idProduct=0b64, bcdDevice=10.58
[五 5月 10 16:15:15 2024] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[五 5月 10 16:15:15 2024] usb 2-2: Product: Intel(R) RealSense(TM) 515
[五 5月 10 16:15:15 2024] usb 2-2: Manufacturer: Intel(R) RealSense(TM) Camera
[五 5月 10 16:15:15 2024] usb 2-2: SerialNumber: 00000000F0245900
[五 5月 10 16:15:15 2024] usb 2-2: Found UVC 1.50 device Intel(R) RealSense(TM) 515 (8086:0b64)
[五 5月 10 16:15:15 2024] usb 2-2: Found UVC 1.50 device Intel(R) RealSense(TM) 515 (8086:0b64)
[五 5月 10 16:15:16 2024] hid-sensor-hub 0003:8086:0B64.000D: No report with id 0xffffffff found
[五 5月 10 16:15:16 2024] hid-sensor-hub 0003:8086:0B64.000D: No report with id 0xffffffff found
[五 5月 10 16:15:20 2024] hid-sensor-hub 0003:8086:0B64.000D: No report with id 0xffffffff found
[五 5月 10 16:15:30 2024] usb 2-2: USB disconnect, device number 10
[五 5月 10 16:15:31 2024] hid-sensor-hub 0003:8086:0B64.000D: No report with id 0xffffffff found

rs-enumerate-devices :
No device detected. Is it plugged in?
@MartyG-RealSense
Copy link
Collaborator

Hi @b07902036 Which version of the RealSense SDK / RealSense Viewer are you using, please? Support for the L515 camera model was removed in the current latest version 2.55.1, so if you have 2.55.1 installed then you will need to change it to the previous version 2.54.2.

If you are already using 2.54.2 or older, does it make a difference if you unplug the micro-sized end of the USB cable from the base of the camera, reverse the connector's orientation and plug it back into the L515 camera, please (USB-C cables are two-way insertion at the micro-sized end).

@b07902036
Copy link
Author

oh I may install the newest version, as tell 2.55.1, I will try to install the 2.54.2 version and keep working. Thanks.

@b07902036
Copy link
Author

b07902036 commented May 12, 2024 •
edited

I'm sorry, but It seems that when I reinstall the librealsense in version 2.54.2, the realsense viewer is still in 2.55.1 version. how can I install the correct version of it?

greg988@greg988-System-Product-Name:~/Downloads$ sudo apt install librealsense2=2.54.2-0~realsense.10773 librealsense2-dev=2.54.2-0~realsense.10773
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following additional packages will be installed:
  librealsense2-udev-rules
The following NEW packages will be installed:
  librealsense2 librealsense2-dev librealsense2-udev-rules
0 upgraded, 3 newly installed, 0 to remove and 13 not upgraded.
Need to get 4,217 kB/4,229 kB of archives.
After this operation, 14.8 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 https://librealsense.intel.com/Debian/apt-repo jammy/main amd64 librealsense2 amd64 2.54.2-0~realsense.10773 [2,844 kB]
Get:2 https://librealsense.intel.com/Debian/apt-repo jammy/main amd64 librealsense2-dev amd64 2.54.2-0~realsense.10773 [1,373 kB]
Fetched 4,217 kB in 5s (768 kB/s)            
Selecting previously unselected package librealsense2:amd64.
(Reading database ... 249945 files and directories currently installed.)
Preparing to unpack .../librealsense2_2.54.2-0~realsense.10773_amd64.deb ...
Unpacking librealsense2:amd64 (2.54.2-0~realsense.10773) ...
Selecting previously unselected package librealsense2-dev:amd64.
Preparing to unpack .../librealsense2-dev_2.54.2-0~realsense.10773_amd64.deb ...
Unpacking librealsense2-dev:amd64 (2.54.2-0~realsense.10773) ...
Selecting previously unselected package librealsense2-udev-rules:amd64.
Preparing to unpack .../librealsense2-udev-rules_2.55.1-0~realsense.12474_amd64.deb ...
Unpacking librealsense2-udev-rules:amd64 (2.55.1-0~realsense.12474) ...
Setting up librealsense2:amd64 (2.54.2-0~realsense.10773) ...
Setting up librealsense2-udev-rules:amd64 (2.55.1-0~realsense.12474) ...

@MartyG-RealSense
Copy link
Collaborator

Did you build the ROS wrapper again after installing 2.54.2 please? The wrapper has to be built each time that the librealsense version is changed.

@b07902036
Copy link
Author

I'm sorry, I don't get it on build the ROS wrapper. I didn't do that before, can you give me more information about how or why build the ROS wrapper? Thanks.

@MartyG-RealSense
Copy link
Collaborator

MartyG-RealSense commented May 14, 2024 •
edited

My apologies, I mis-read your log. You do not need to install the ROS wrapper. Your problem is actually that you installed 2.54.2 after earlier having installed 2.55.1 but the Viewer is still the 2.55.1 version. You need 2.54.2 for your L515 to work. Thanks very much for your patience!

When installing on a PC from packages, the two packages that need to be installed are librealsense2-dkms and librealsense2-utils. The librealsense2-dev package is optional. So to install a specific version of librealsense you would find the package names for that version with the apt-cache showpkg librealsense2 command. It looks as though you have likely used showpkg.

In your installation instruction for 2.54.2 it appears that you have not installed the librealsense2-utils package for 2.54.2. The RealSense Viewer is installed by the utils package.

@b07902036
Copy link
Author

ok, I have install the 2.54.2 version, do I need to do something special that my realsense-viewer are still 2.55.1? Do I need to do anything to uninstall the 2.55.1 version of the realsense-viewer?

@MartyG-RealSense
Copy link
Collaborator

Can you find realsense-viewer in the usr/local/bin folder of Ubuntu? If you can, are you able to delete it and then run the 2.54.2 version of the librealsense2-utils package to install realsense-viewer back as the 2.54.2 version?

@b07902036
Copy link
Author

sorry about that, but I can't reach it after deleted the realsense-viewer in the usr/local/bin folder
Did I do anything wrong?

greg988@greg988-System-Product-Name:~$ sudo apt-get purge librealsense2-utils=2.54.2-0~realsense.10773
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following packages will be REMOVED:
librealsense2-utils*
0 upgraded, 0 newly installed, 1 to remove and 12 not upgraded.
After this operation, 23.2 MB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 356357 files and directories currently installed.)
Removing librealsense2-utils:amd64 (2.54.2-0~realsense.10773) ...
greg988@greg988-System-Product-Name:~$ sudo apt install librealsense2-utils=2.54.2-0~realsense.10773
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following NEW packages will be installed:
librealsense2-utils
0 upgraded, 1 newly installed, 0 to remove and 12 not upgraded.
Need to get 9,053 kB of archives.
After this operation, 23.2 MB of additional disk space will be used.
Get:1 https://librealsense.intel.com/Debian/apt-repo jammy/main amd64 librealsense2-utils amd64 2.54.2-0~realsense.10773 [9,053 kB]
Fetched 9,053 kB in 4s (2,462 kB/s)
Selecting previously unselected package librealsense2-utils:amd64.
(Reading database ... 356320 files and directories currently installed.)
Preparing to unpack .../librealsense2-utils_2.54.2-0~realsense.10773_amd64.deb .
..
Unpacking librealsense2-utils:amd64 (2.54.2-0~realsense.10773) ...
Setting up librealsense2-utils:amd64 (2.54.2-0~realsense.10773) ...
greg988@greg988-System-Product-Name:~$ realsense-viewer
bash: /usr/local/bin/realsense-viewer: No such file or directory

@MartyG-RealSense
Copy link
Collaborator

I do not think that you have done anything wrong.

Can the L515's video be shown if you launch rs-capture instead of realsense-viewer?

@b07902036
Copy link
Author

unfortunately, no.

greg988@greg988-System-Product-Name:/~$ rs-capture 17/05 14:24:28,379 ERROR [125023893341504] (rs.cpp:237) [rs2_pipeline_start( pipe:0x5c6114d249a0 ) UNKNOWN] No device connected 17/05 14:24:28,379 ERROR [125023893341504] (rs.cpp:237) [rs2_delete_pipeline_profile( profile:nullptr ) UNKNOWN] null pointer passed for argument "profile" RealSense error calling rs2_pipeline_start(pipe:0x5c6114d249a0): No device connected

@MartyG-RealSense
Copy link
Collaborator

What information do you get about the camera if you use the command lsusb in the Ubuntu terminal?

The lsusb command does not require the librealsense SDK to be installed in order to work. If the RealSense camera is detected then the information should contain a line like the one below.

Bus 001 Device 008: ID 8086:0b3a Intel Corp.

@b07902036
Copy link
Author

yes, it have detect the service

greg988@greg988-System-Product-Name:~$ lsusb
Bus 002 Device 002: ID 8086:0b64 Intel Corp. Intel(R) RealSense(TM) 515
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0b05:19af ASUSTek Computer, Inc. AURA LED Controller
Bus 001 Device 004: ID 0461:4de2 Primax Electronics, Ltd USB Optical Mouse
Bus 001 Device 002: ID 0461:4e6e Primax Electronics, Ltd Wired USB Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

@MartyG-RealSense
Copy link
Collaborator

MartyG-RealSense commented May 20, 2024 •
edited

Did you perform the reversal of the L515's micro-sized end of the USB cable that was suggested above in #12917 (comment) please?

@b07902036
Copy link
Author

yes, I have also tried another l515 i have, and all get the same result.

@MartyG-RealSense
Copy link
Collaborator

Is there any difference if you launch the 2.54.2 SDK's example programs in sudo admin permissions mode?

sudo realsense-viewer
sudo rs-capture

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
l500 Linux
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@MartyG-RealSense @b07902036