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Plz help.I cant use Intel RealSense Viewer / Depth Quality Tool #12910

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1193361084 opened this issue May 8, 2024 · 2 comments
Open

Plz help.I cant use Intel RealSense Viewer / Depth Quality Tool #12910

1193361084 opened this issue May 8, 2024 · 2 comments
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@1193361084
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librealsense 2.55.1 RELEASE
OS Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

RealSense error calling rs2_create_context_ex(api_version:25501, json_settings:{):
    failed to convert special folder: errno=42

@MartyG-RealSense
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MartyG-RealSense commented May 8, 2024

Hello, a problem with the 'special folder' might occur if your Windows PC does not have a Documents folder in your user files directory. If for example your Windows user name was 'Fred' then your Documents folder might be at the following location:

C: > Users > Fred > My Documents

If there is not a My Documents folder in the username directory (e.g Fred) then you can try creating a new folder called My Documents in it.

Please see #5707 (comment) and the comments beneath it for more information about this problem.

@MartyG-RealSense
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Hello, do you require further assistance with this case please? Thanks!

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