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Hello, a problem with the 'special folder' might occur if your Windows PC does not have a Documents folder in your user files directory. If for example your Windows user name was 'Fred' then your Documents folder might be at the following location:
C: > Users > Fred > My Documents
If there is not a My Documents folder in the username directory (e.g Fred) then you can try creating a new folder called My Documents in it.
Please see #5707 (comment) and the comments beneath it for more information about this problem.
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