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Last week I have installed the self hosted docker version and successfully setup admin and workspace. From god mode I have setup the SMTP configurations and it's saving successfully, but still emails are not being sending. The same SMTP configurations are working from other platforms
I am using aws ses service for sending emails
The emails should be sent from plane, if the same configurations are working from other places
Steps to reproduce
Go to god mode
Setup smtp configurations
Invite people to workspace or signup from authentication code
The emails are not receving
Environment
Production
Browser
Google Chrome
Variant
Self-hosted
Version
stable
The text was updated successfully, but these errors were encountered:
I have the same issue.
I think it has to do with smtp verification not allowed (aka using an email service that requires 2FA).
I tried running the following:
➜ plane-app docker container ls
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
2ab42776044b makeplane/plane-proxy:stable "/docker-entrypoint.…" 19 minutes ago Up 19 minutes 0.0.0.0:8855->80/tcp, :::8855->80/tcp plane-app-proxy-1
65be6cc2621f makeplane/plane-space:stable "docker-entrypoint.s…" 19 minutes ago Up 19 minutes 3000/tcp plane-app-space-1
0fc0eacbe79d makeplane/plane-frontend:stable "docker-entrypoint.s…" 19 minutes ago Up 19 minutes 3000/tcp plane-app-web-1
d0df019160f7 makeplane/plane-backend:stable "./bin/beat" 19 minutes ago Up 19 minutes 8000/tcp plane-app-beat-worker-1
ef70f5708846 makeplane/plane-backend:stable "./bin/worker" 19 minutes ago Up 19 minutes 8000/tcp plane-app-worker-1
6b2d0644acee makeplane/plane-backend:stable "./bin/takeoff" 19 minutes ago Up 19 minutes 8000/tcp plane-app-api-1
acc2c69b7d45 redis:7.2.4-alpine "docker-entrypoint.s…" 19 minutes ago Up 19 minutes 6379/tcp plane-app-plane-redis-1
30e9568d330f minio/minio "/usr/bin/docker-ent…" 19 minutes ago Up 19 minutes 9000/tcp plane-app-plane-minio-1
8c49d3860cca postgres:15.5-alpine "docker-entrypoint.s…" 19 minutes ago Up 19 minutes 5432/tcp plane-app-plane-db-1
➜ plane-app docker exec -it ef70f5708846 /bin/sh
/code # python3 manage.py test_email [user email]
Trying to send test email...
Error: Email could not be delivered due to (535, b'5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant. Visit https://aka.ms/smtp_auth_disabled for more information. [YT1PR01CA0140.CANPRD01.PROD.OUTLOOK.COM 2024-05-15T16:11:37.399Z 08DC4B03C00638EE]')
Same issue on our test instance, but it is not related to SMTP authentication config at all.
The test command succeeds at sending, and the email is received:
/code # ./manage.py test_email snip@example.com
Trying to send test email...
Email successfully sent
Users also get invite emails. However, after accepting the invite, the email login code on the login page is never delivered. (It is unclear to me why users can't set a password right away after invite either, seems counter-intuitive to have two mails after another.)
Is there an existing issue for this?
Current behavior
Last week I have installed the self hosted docker version and successfully setup admin and workspace. From god mode I have setup the SMTP configurations and it's saving successfully, but still emails are not being sending. The same SMTP configurations are working from other platforms
I am using aws ses service for sending emails
The emails should be sent from plane, if the same configurations are working from other places
Steps to reproduce
Environment
Production
Browser
Google Chrome
Variant
Self-hosted
Version
stable
The text was updated successfully, but these errors were encountered: