Checkout: Square Credit card checkout takes over 10 seconds #90
Comments
vikrampm1
added
category: performance
|
7890006-zen |
|
@spraveenitpro @ldr2273 @wjrosa I set up a similar environment with the WP/Woo/Square/Storefront versions noted in the issue but am not seeing any ~9 second delays in processing orders. In digging deeper into the provided Site Health Export, two things jumped out at me. First was the https://woocommerce.mystagingwebsite.com domain and second was the massive amount of inactive plugins. While I'll allow that installing that many plugins, but not activating shouldn't cause problems though its hard to know how many of those inactive plugins were once active and still leaving cruft that could be impacting performance. However the https://woocommerce.mystagingwebsite.com domain, after a little more digging, seems to be a Pressable staging site. So, those two things together lead me to believe that the slowness seen in the checkout video provided are more likely a staging site or too-many-plugin-performance-cruft issue especially since I cannot replicate with a simple WP/Woo/Square/Storefront setup. So unless there's additional information that can be provided on this specific site/issue, I'm considering this something that could be closed as invalid. |
|
Closing as not a valid Production site issue, but if others see this sort of slow response in Production then please provide environmental details so we can try to reproduce, triage, and resolve... thanks! |
|
Hi @jeffpaul . Yes i can share the credentials for another site as well. So that you can work on this. Can you tell how can i share? |
Yes i can share the credentials for production. we have an environment where we already have a simple WP/Woo/Square/Storefront setup and still there is loading time of 12 to 14 sec. |
|
@jeffpaul I have requested the WooSupport to share the credentials for Production site with you. It would be really great if we can get to the bottom of this. This issue has been dragged for a long time now. |
|
@spraveenitpro @ldr2273 can either of you confirm that production site, site health export specifics, and reproducibility? |
Please try on another prod environment that is already shared with Woo Support |
|
@jeffpaul can you please mark this issue open and on priority again? Because this is still pending. |
|
@develper1122 the best course will be for you to coordinate directly with Woo.com Support who can help triage directly with credentials you share them... once there's additional details on potential root causes identified there we'll have something actionable here. Otherwise all the tests we've run have shown no slowdowns when using WP, Woo, and Square. |
Describe the bug
Square credit checkout is taking over 10 seconds, with just default theme along with WooCommerce + square
qZRHuW.mp4
To reproduce
Screenshots
Screencast.
https://github.com/woocommerce/woocommerce-square/assets/552016/1fb8d442-4310-47b4-b140-acb658d9d8a9
Environment (please complete the following information):
Additional details
System status
The text was updated successfully, but these errors were encountered: