trezorctl: receiving error "Failed to enumerate WebUsbTransport"

[lihaibh]

When i try to run any command of trezorctl i receive the following error:

Failed to enumerate WebUsbTransport. USBErrorOther: LIBUSB_ERROR_OTHER [-99]

this is too generic error and i dont know how to fix that.
The trezorctl cli worked for me before nothing changed.
It shows this error whether or not i plug in a trezor device.

tried also this command: trezorctl usb-reset
and received this error:

Traceback (most recent call last):
  File "/root/crypto/bin/trezorctl", line 8, in <module>
    sys.exit(cli())
  File "/root/crypto/lib/python3.9/site-packages/click/core.py", line 1137, in __call__
    return self.main(*args, **kwargs)
  File "/root/crypto/lib/python3.9/site-packages/click/core.py", line 1062, in main
    rv = self.invoke(ctx)
  File "/root/crypto/lib/python3.9/site-packages/click/core.py", line 1668, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/root/crypto/lib/python3.9/site-packages/click/core.py", line 1404, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/root/crypto/lib/python3.9/site-packages/click/core.py", line 763, in invoke
    return __callback(*args, **kwargs)
  File "/root/crypto/lib/python3.9/site-packages/trezorlib/cli/trezorctl.py", line 291, in usb_reset
    WebUsbTransport.enumerate(usb_reset=True)
  File "/root/crypto/lib/python3.9/site-packages/trezorlib/transport/webusb.py", line 115, in enumerate
    cls.context.open()
  File "/root/crypto/lib/python3.9/site-packages/usb1/__init__.py", line 2139, in open
    mayRaiseUSBError(libusb1.libusb_init(byref(self.__context_p)))
  File "/root/crypto/lib/python3.9/site-packages/usb1/__init__.py", line 127, in mayRaiseUSBError
    __raiseUSBError(value)
  File "/root/crypto/lib/python3.9/site-packages/usb1/__init__.py", line 119, in raiseUSBError
    raise __STATUS_TO_EXCEPTION_DICT.get(value, __USBError)(value)
usb1.USBErrorOther: LIBUSB_ERROR_OTHER [-99]

trezorctl does works with trezor bridge though, it tries first to connect using the webusb that gives this error: Failed to enumerate WebUsbTransport. USBErrorOther: LIBUSB_ERROR_OTHER [-99] and than use the bridge that works.
Maybe i need to update drivers using zadig-2.6 but i dont know what i need to configure there.

Environment details:
OS: Windows 10 Pro
trezorctl version: 0.12.4
python version: 3.9.6
execution environment: ZSH through WSL terminal

[prusnak]

I guess this is expected? When the bridge is running, it communicates with the device and the device cannot be accessed directly, so trezorctl can communicate with it only via the bridge.

[matejcik]

Could be a permissions problem too. Try running the console as admin and see if it helps.

If bridge works, you can instruct trezorctl to communicate through bridge, by running trezorctl -p bridge before the command you want

[lihaibh]

@matejcik yes i can configure trezor to work with the bridge but it has lags.
It takes around 10 seconds to receive any feedback from the bridge.

For some reason i see 3 drivers and 2 trezor usb interfaces for the same trezor device.
I updated usb driver using zadig-2.6 for both trezor interfaces but it still doesnt work.

[prusnak]

@lihaibh you missed where matejcik asked you to run the command as admin

also make sure the bridge is not running if you want to communicate with the device directly

[matejcik]

Also, do you experience the same lag when using Trezor Wallet or Suite?

Because if yes, that indicates that the bridge also has trouble communicating with the device, so either it's a bridge problem (if it disappears when bridge is shut down) or a symptom of a deeper problem on your system.

[lihaibh]

I will try to run as administrator, but it should not be the solution, it worked for me before without administration privileges.
Additionally, im using wsl terminal on windows when i run trezorctl should it be a problem?

Im pretty sure it something todo with the drivers. Maybe i will reinstall all the drivers and let windows download them again?
Is there a way to get more description on the error, log files something? because this error is too generic for me to understand the core issue.

[lihaibh]

how can i verify the authenticity of the bridge installation? i cant find the public key only the signature.
from here: https://wallet.trezor.io/#/bridge

[prusnak]

i cant find the public key only the signature.

https://rusnak.io/public/pgp.txt

[lihaibh]

@matejcik @prusnak wsl is an isolated environment i can run ubuntu commands and it looks like im root in this isolated environment.
I didnt find a way i can run wsl as admin.
When i open trezor suite it feels also slow, maybe because it uses the bridge instead of the usb interface.
trezorctl -p bridge list still tries to communicate via the usb interface.

[prusnak]

WSL does not support USB passthrough: microsoft/WSL#5158

[lihaibh]

since when? it worked for me before something changed recently

[lihaibh]

how can i run trezorctl then?
i try to run through git bash and i get segmentation fault..

[prusnak]

Please create a new issue for segmentation fault you see

[matejcik]

you should be able to run trezorctl via the normal Windows command prompt

[lihaibh]

This is not related to wsl.
I tried to run Trezor Suite without the trazor bridge (i just shut down the trezord process) and it doesnt work, it relies only on the bridge to work, the usb interface doesnt work.