Cannot download ring videos

[SergiuCip]

When trying to download a video i get the following error: Got error: RingError('HTTP error with status code 404 during query of url https://api.ring.com/clients_api/dings/

Please help

[sdb9696]

Can you provide a bit more information. How are you trying to download it? Do other queries work? Maybe post some logs etc?

[SergiuCip]

Sure,
So I can run the following commands: ring-doorbell list, ring-doorbell motion-detection --device-name "DEVICENAME" --on, ring-doorbell history --device-name "Front Door" but when I try running the following command ring-doorbell videos --download-all command, I get the following error:

❯ ring-doorbell videos --download-all
---------------------------------
Ring CLI
	Getting videos linked on your Ring account.
	This may take some time....

	Downloading 70 videos linked on your Ring account.
	This may take some time....

	1/70 Downloading xxxx.mp4
Got error: RingError('HTTP error with status code 404 during query of url https://api.ring.com/clients_api/dings/xxxx/recording: 404 Client Error: Not Found for url: https://share-service-download-bucket.s3.amazonaws.com/xxxxx.mp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=xxxxSignedHeaders=host&X-Amz-Signature=xxxx')

Traceback (most recent call last):
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/auth.py", line 163, in query
    resp.raise_for_status()
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/requests/models.py", line 1021, in raise_for_status
    raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 404 Client Error: Not Found for url: https://share-service-download-bucket.s3.amazonaws.com/xxxmp4?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/cli.py", line 47, in __call__
    asyncio.run(self.main(*args, **kwargs))
  File "/Users/sergiu/miniforge3/lib/python3.10/asyncio/runners.py", line 44, in run
    return loop.run_until_complete(main)
  File "/Users/sergiu/miniforge3/lib/python3.10/asyncio/base_events.py", line 649, in run_until_complete
    return future.result()
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/asyncclick/core.py", line 1120, in main
    rv = await self.invoke(ctx)
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/asyncclick/core.py", line 1739, in invoke
    return await _process_result(await sub_ctx.command.invoke(sub_ctx))
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/asyncclick/core.py", line 1485, in invoke
    return await ctx.invoke(self.callback, **ctx.params)
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/asyncclick/core.py", line 824, in invoke
    rv = await rv
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/asyncclick/core.py", line 824, in invoke
    rv = await rv
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/cli.py", line 584, in videos
    device.recording_download(event["id"], filename=filename, override=False)
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/doorbot.py", line 387, in recording_download
    req = self._ring.query(url, timeout=timeout)
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/ring.py", line 142, in query
    return self._query(url, method, extra_params, data, json, timeout)
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/ring.py", line 155, in _query
    response = self.auth.query(
  File "/Users/sergiu/miniforge3/lib/python3.10/site-packages/ring_doorbell/auth.py", line 165, in query
    raise RingError(
ring_doorbell.exceptions.RingError: HTTP error with status code 404 during query of url https://api.ring.com/clients_api/dings/xxxx/recording: 404 Client Error: Not Found for url: https://share-service-download-bucket.s3.amazonaws.com/

unless python3 isn't supported?

[5E7EN]

Encountering the same error now using Python 3.8 (albeit a different endpoint) - yesterday it worked fine:

ring_doorbell.exceptions.RingError: HTTP error with status code 404 during query of url 
https://api.ring.com/clients_api/doorbots/[...]/history: 404 Client Error: Not Found for url: 
https://api.ring.com/clients_api/doorbots/[...]/history?limit=50&older_than=[...]

This is thrown when invoking the recording_download() function only, in my case.
Other functions work fine and provide results properly, like update_data() and devices().

Related #242

[chrisnicholls]

I have noticed the same thing using the cli
ring-doorbell videos --download

By manually clicking on the link after getting the 404, I realized that it works, and if i re-run the same cli command, the first video then downloads and the 2nd fails, and this can be repeated for the rest of the videos.

I believe what's happening is the download process is an async process. It takes a few moments for the file to get exported to the s3 bucket before it is actually available to download.