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Hi, this is new, and seems to be an edge case of some sort (it's happened only twice that we've seen, and both recently, after using this library for a few years), but there is a situation where users crop an image, and then the image is super tiny in the top left of an otherwise black canvas.
What the user cropped for their profile photo was what was ultimately in the top left of this canvas. I have a Clarity recording of the user's session, and can see they did nothing out of the ordinary, and the user saw a full crop of the image they selected, as was expected, but what was saved is the image you see linked above.
We are using 8.6.5.
This user was on iOS Safari:
{"os": "iOS", "ua": "Mozilla/5.0 (iPhone; CPU iPhone OS 15_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6,2 Mobile/15E148 Safari/604.1", "model": "iPhone", "vendor": "Apple", "isMobile": true, "osVersion": "15.7"}
Thanks!
Mike
The text was updated successfully, but these errors were encountered:
Hi, this is new, and seems to be an edge case of some sort (it's happened only twice that we've seen, and both recently, after using this library for a few years), but there is a situation where users crop an image, and then the image is super tiny in the top left of an otherwise black canvas.
https://d3k9p5zq72yv95.cloudfront.net/users/user/dDn7EL4_TnahHFov2_fqxA.jpeg
What the user cropped for their profile photo was what was ultimately in the top left of this canvas. I have a Clarity recording of the user's session, and can see they did nothing out of the ordinary, and the user saw a full crop of the image they selected, as was expected, but what was saved is the image you see linked above.
We are using 8.6.5.
This user was on iOS Safari:
{"os": "iOS", "ua": "Mozilla/5.0 (iPhone; CPU iPhone OS 15_7 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6,2 Mobile/15E148 Safari/604.1", "model": "iPhone", "vendor": "Apple", "isMobile": true, "osVersion": "15.7"}
Thanks!
Mike
The text was updated successfully, but these errors were encountered: