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Deposit account balance not synced? #3920

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boredbede opened this issue Apr 8, 2024 · 2 comments
Open

Deposit account balance not synced? #3920

boredbede opened this issue Apr 8, 2024 · 2 comments
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@boredbede
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Describe the bug
A given deposit account balance in version 0.68.3 on macOS is saved into binary file. Same binary file is opened on Android. Deposit account balance is not updated

To Reproduce
Steps to reproduce the behavior:

  1. Save portfolio file on MacOS (binary)
  2. Open binary file with Android app
  3. --> account balance not updated with the value saved in macOS version

Expected behavior
Account balances should be the same across versions if the same *.portfolio file is opened

Screenshots
n/a

Desktop (please complete the following information):

  • OS: macOS 0.68.3
  • App version 1.1.1+59
@boredbede boredbede added the bug label Apr 8, 2024
@Sn1kk3r5
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Sn1kk3r5 commented Apr 8, 2024

Hi there,

did you looked up the diagnose log?

As this is a standard feature, we would need to a have your log file in order to investigate the details. The log can be sent straight from the App itself.

Open your Portfolio --> top left 3 lines --> About PP.

Cheers

@buchen
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buchen commented Apr 8, 2024

Thanks @boredbede for the diagnostics log. That is inconspicuous.

Which storage provider do you use to sync the file to your Android device?

A couple things to check:

  • If you rename something - say add something to an account name - is this synced? I suspect it is not about the account balance, but about not syncing at all.
  • Are you saving the file from the desktop application directly on the cloud storage provider? Depending on the cloud provider, if the file is copied, it is understood as a new version. Then the app has no permissions to read the new version (and is not told about it). Can you try reopening the file (without deleting the entry in the app)?

I am in the process of supporting Google Drive, OneDrive, and Dropbox directly with their custom APIs. I hope this will make the syncing much more robust.

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