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Add spam prevention to contact form #472

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abibroom opened this issue Mar 23, 2021 · 5 comments
Open

Add spam prevention to contact form #472

abibroom opened this issue Mar 23, 2021 · 5 comments
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@abibroom
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This is a long-standing problem (neither introduced nor, alas, solved by #467 changes) - a lot of messages that come via the contact form are spam.

I have vague memories of a previous discussion about showing a captcha to non-UK IP addresses, did we do that on another of our websites and find it cut out a good proportion of the junk submissions? Could we give that a try here too? Or other possible solutions?

@MyfanwyNixon
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Inbox looks like this this morning
image

@MyfanwyNixon MyfanwyNixon assigned zarino and unassigned sagepe May 16, 2022
@zarino
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zarino commented May 16, 2022

@MyfanwyNixon if you had to do a ballpark estimate, how long does it take you to deal with the spam that comes in, in an average week?

@MyfanwyNixon
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Every day I 'select all' and then uncheck anything that might conceivably not be spam. That only takes a minute, obvs.
However I then open ambiguous messages - perhaps 2 or 3 - to check if they are valid (they are usually not).
Five days a week, call it 10 minutes in total.

BUT there is the additional detail of having to look at inappropriate phrases which is never pleasant first thing in the morning!

@zarino
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zarino commented May 16, 2022

Useful to know the cost of it, when it eventually comes to allocating developer time to adding a fix.

In the meantime, I wonder whether more Gmail filters on some of the most common phrases could help cut it down a bit?

@dracos
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dracos commented May 16, 2022

Internal discussion at https://github.com/mysociety/sysadmin/issues/1639

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5 participants