Bug: Pipeline Error: External Renderer Failed

[geekguy]

Is there an existing issue for this?

• I have searched the existing issues

Which Mux Elements/Packages does this apply to? Select all that apply

mux-player

Which browsers are you using?

Chrome

Which operating systems are you using?

Android

Description

Some of our users are facing intermittently facing the error - Source Not Supported (Pipeline Error: External Renderer Failed)

In most of the cases, this is hard to reproduce however there is one scenario where we are able to reproduce it every time.

If a user opens the video in a Chrome browser on their Android phone and requests the desktop site, they encounter this error. (This does not occur on iPhone)

Please check this video: https://www.loom.com/share/3e4af21d37f542bfac46ef2b3fb63043?sid=7575b978-7148-4281-9f22-f33246cb3490

I am unsure if other users are also experiencing this issue for the same reason, as it occurs intermittently for them.

Reduced test case

No response

Steps to reproduce

1. Open any video on Android Phone, Chrome browser
2. Select "Request Desktop Site"
3. Refresh the page
4. Try playing the video

Current Behavior

Pipeline Error.

Expected Behavior

Video should play properly.

Errors

Check the loom video.

What version of the package are you using?

No response