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Is your feature request related to a problem? Please describe.
I would like to see support for tickets where I only have access to the ticket via Jira Service Desk, so in a space where I'm not an agent. Useful in environments where multiple projects are used, and users are not agents in all of them.
Describe the solution you'd like
Automatic try; if Jira API says error 403, try the Jira Service Desk API (endpoint /rest/servicedeskapi/request/ABC-123)
Manually define. Example JIRA:ABC-123 for regular tickets and JIRASD:ABC-123 for Service Desk API.
Describe alternatives you've considered
Manually list ticket information.
Check the existing feature request and vote with a 👍 the one you like
The text was updated successfully, but these errors were encountered:
Is your feature request related to a problem? Please describe.
I would like to see support for tickets where I only have access to the ticket via Jira Service Desk, so in a space where I'm not an agent. Useful in environments where multiple projects are used, and users are not agents in all of them.
Describe the solution you'd like
Describe alternatives you've considered
Manually list ticket information.
The text was updated successfully, but these errors were encountered: