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support.html
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support.html
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---
layout: default
title: Getting Help
audience: all
redirect_from:
- /support
- /help
---
<div class="jumbotron">
<h1>Help!!!</h1>
<p class="lead">So, it sounds like you’ve hit a snag and need a hand. Fortunately we have a number of options available for you to seek assistance, depending on what you’re looking to do. Find the closest match below and we’ll be there to help you out!</p>
</div>
<div class="row marketing">
<div class="col-lg-6">
<h3><i class="fa fa-fw fa-stack-overflow"><!-- TSLB --></i> If you’re an app developer...</h3>
<p>If you’ve got questions about how to access Socrata data programmatically, or even just a general questions about Socrata, you can <a href="http://stackoverflow.com/questions/ask?tags=soda,socrata">post them to Stack Overflow</a> using the <a href="http://stackoverflow.com/questions/tagged/soda"><code>soda</code></a> or <a href="http://stackoverflow.com/questions/tagged/socrata"><code>socrata</code></a> tags and we’ll help you out!. Some of us also <a href="/irc.html">hang out in IRC</a> during business hours in Seattle, if you've got a quick question.</p>
</div>
<div class="col-lg-6">
<h3><i class="fa fa-fw fa-cloud-upload"><!-- TSLB --></i> If you’re a data publisher...</h3>
<p>If you’re a data publisher and you need help setting up data publishing, or if you have publisher-specific questions, you can also <a href="http://support.socrata.com/anonymous_requests/new">submit a trouble ticket</a> for our support team to have a look at. You can also reference our <a href="http://support.socrata.com/forums">online knowledge base</a> which is chock-full of helpful articles about many of the most frequently requested publisher topics.</p>
</div>
</div>
<div class="row marketing">
<div class="col-lg-6">
<h3><i class="fa fa-fw fa-github-alt"><!-- TSLB --></i> If you’ve found a documentation bug...</h3>
<p>Our developer documentation is all managed through Github Pages. If you've found a bug, please feel free to <a href="https://github.com/socrata/dev.socrata.com/issues/new">file an issue on Github</a> or follow our <a href="https://github.com/socrata/dev.socrata.com">contribution guidelines</a> and send us a pull request!</p>
</div>
<div class="col-lg-6">
<h3><i class="fa fa-fw fa-video-camera"><!-- TSLB --></i> If you don’t even know where to start...</h3>
<p>Through <a href="http://discover.socrata.com/socratauniversity.html">Socrata University</a>, we offer "API School", a starter-level course that will get you up to speed quickly on APIs, even if you have no technology background at all.</p>
</div>
</div>