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[KopiaUI] Missing Backups #3824

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zQueal opened this issue Apr 26, 2024 · 3 comments
Open

[KopiaUI] Missing Backups #3824

zQueal opened this issue Apr 26, 2024 · 3 comments

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@zQueal
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zQueal commented Apr 26, 2024

After creating a backup for a needed file this morning, I got to work and attempted to retrieve the file backup.

I successfully connect to my repository. I'm able to see the backup I need in the "path" column. Upon clicking the path hyperlink, I see the backup from this morning. I then click on the "start time" to actually retrieve the backup, but I'm greeted with this totally blank page;

page

I've tried disconnected and reconnecting numerous times. I've tried SFTP, webdav, and even mounting the repository via rclone and attempting to recover that way. I'm able to successfully connect every time, see the backup, but cannot actually recover the backup...

What exactly is going on, here?


I've tried connecting as a different user and it initialized a new backup repository. After switching the user via the dropdown, I'm again able to see the backup, but am completely unable to actually retrieve it... It's important to note that other backups are perfectly accessible... It's just this one backup that I'm unable to access.

@Tedpac
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Tedpac commented May 1, 2024

As a workaround, are you able to mount that specific snapshot (backup) using the CLI?

@zQueal
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zQueal commented May 1, 2024

I would assume so, yes. I was able to get the backup manually using Kopia CLI and the root hash;

kopia restore {hash} /home/whatever

This still seems like a visual bug in the UI. Clearly the backup is working as intended, it simply isn't showing in the UI for whatever reason.

It's not the only one that has this issue, either. I've noticed it only seems to happen when I make a backup of a single file. When backing up a whole folder, it presents as it should. Single files, however, do not.

@zQueal
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zQueal commented May 15, 2024

I've noticed this happens with another one of my backups too, both being individual files and not a directory. I have a feeling this is a visual bug with the GUI when the GUI is unable or unsure of how to display the data as its expecting a folder, and not a single file.

Eg;

~/.vim/
~/.elvish/

Both are folders, work as expected;

~/.2fa
~/.wezterm.lua

Both are files and have this 'visual bug.'

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