Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Bug when unlocking via fingerprint sensor #974

Open
fallsdevil opened this issue Oct 12, 2023 · 9 comments
Open

Bug when unlocking via fingerprint sensor #974

fallsdevil opened this issue Oct 12, 2023 · 9 comments
Labels
bug Something isn't working

Comments

@fallsdevil
Copy link

Always when you open the app on the first try, it closes unexpectedly and shows a message written "fingerprint operation canceled".

To Reproduce
Steps to reproduce the behavior:

  1. open the app
  2. position my fingerprint, seconds later
  3. the application closes
  4. pop-up with error message

Expected behavior
That the app unlocked normally on the first attempt, and not just on the second after the strange error on the first time.

App Version
1.22.0

Additional context
Image with the error message, it is in Portuguese as it is my device language. Also, I downloaded the app from the Play Store
ResizedImage_2023-10-12_17-43-45_3383

@fallsdevil fallsdevil added the bug Something isn't working label Oct 12, 2023
@HigH-HawK
Copy link

Hey @fallsdevil

Can you please add your device info (phone / tablet make/model and android version)

Might make it easier to reproduce and find the error

@fallsdevil
Copy link
Author

Of course, I was using the Motorola Moto E22 smartphone running Android 12.
I'm currently using the Galaxy A10s Android 11 which has the same bug.

@HigH-HawK
Copy link

It seems that someone else has the same issue in #851 (at the end)

@fallsdevil
Copy link
Author

I upgraded to the latest version of the play store and it's having the same problem, so the solution would be to disable the digital sensor unlock?

@jamie-mh
Copy link
Owner

I am not able to reproduce this on any of my devices or the emulator. You probably have an app on your device that interferes with the fingerprint scanning. Do you have an app that uses an accessibility service such as a password manager for instance installed?

Thanks

@fallsdevil
Copy link
Author

Yes, I use bitwarden and maybe macrodroid has access to this accessibility, I will try to remove it to test.

@fallsdevil
Copy link
Author

I disabled all applications with this accessibility and now the app no longer opens, it always closes a few seconds after opening every time...

@ouzowtf
Copy link

ouzowtf commented Jan 30, 2024

I have the same problem on my Pixel 4a 5G with Android 14 since a few months.
It works normally on the second try, but always produces the described error message on the first try.

@NebularNerd
Copy link
Contributor

It seems to be a weird glitch that cannot be traced (see #851), both myself and @jamie-mh have Samsung S22's, mine demonstrates the bug (and it did on a previous phone), Jamie's does not.

As suggested before, maybe a debug version that outputs its own logs might help.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working
Projects
None yet
Development

No branches or pull requests

6 participants
@jamie-mh @NebularNerd @HigH-HawK @ouzowtf @fallsdevil and others