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Add the ability to choose between Slack mention or Slack direct message for user notification / ping #3874

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BitKickerBHS opened this issue Feb 9, 2024 · 1 comment · May be fixed by #3993
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Add the ability to choose between Slack mention or Slack direct message for user notification / ping #3874

BitKickerBHS opened this issue Feb 9, 2024 · 1 comment · May be fixed by #3993
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feature request New feature or request needs triage part:chatops

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@BitKickerBHS
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What would you like to see!

I envision sending a Slack message instructing users to check the designated alert Slack channel, akin to the Slack direct message Oncall sends when the user lacks access to the alert's Slack channel. The problem with Slack mentions is their visibility only within threads. Threads consist of a flow of mentions, replies, and DMs. Busy periods frequently bury Slack mentions within threads, making them ineffective.

To address this, we can incorporate an additional DM option into the dropdown list on the user profile page, situated under default and important notifications.
note-options

Thanks

Product Area

Chatops

Anything else to add?

No response
@BitKickerBHS BitKickerBHS added the feature request New feature or request label Feb 9, 2024
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github-actions bot commented Feb 9, 2024

The current version of Grafana OnCall, at the time this issue was opened, is v1.3.102. If your issue pertains to an older version of Grafana OnCall, please be sure to list it in the PR description. Thank you 😄!

@ravishankar15 ravishankar15 linked a pull request Mar 2, 2024 that will close this issue
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@iskhakov iskhakov mentioned this issue Mar 11, 2024
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Add slack DM personal notification policy option ravishankar15/oncall
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@iskhakov @BitKickerBHS