incident_and_milestone_durations.liquid

{% comment %}
Description: Return the current total duration of the incident. Add this to other runbook steps to include the duration in your messaging.

Runbook Step:'Notify channel with a custom message' or 'Notify incident channel with a custom message'

Conditions to trigger: Milestone changes, Time since Milestone or whatever is useful for the desired outcome.
{% endcomment %}

  {% assign started = incident.milestones | where: "type", "started" | first %}
  {% assign started_at = started.occurred_at | date: "%s" %}

  {% assign resolved = incident.milestones | where: "type", "resolved" | first %}
  {% if resolved %}
    {% assign resolved_at_or_now = resolved.occurred_at | date: "%s" %}
  {% else %}
    {% assign resolved_at_or_now = "now" | date: "%s" %}
  {% endif %}

  {% assign SECONDS_PER_MINUTE = 60 %}
  {% assign SECONDS_PER_HOUR = SECONDS_PER_MINUTE | times: 60 %}
  {% assign SECONDS_PER_DAY = SECONDS_PER_HOUR | times: 24 %}

  {% assign remainder = resolved_at_or_now | minus: started_at | modulo: SECONDS_PER_DAY %}
  {% assign days = resolved_at_or_now | minus: started_at | divided_by: SECONDS_PER_DAY | floor %}

  {% assign hours = remainder | divided_by: SECONDS_PER_HOUR | floor %}
  {% assign remainder = remainder | modulo: SECONDS_PER_HOUR %}

  {% assign minutes = remainder | divided_by: SECONDS_PER_MINUTE | floor %}
  {% assign seconds = remainder | modulo: SECONDS_PER_MINUTE %}

  This incident has been active for {{ days }}d {{ hours }}h {{ minutes }}m {{ seconds }}s

{% comment %}
Description: Return the and type, duration for each milestone.

Runbook Step:'Notify channel with a custom message' or 'Notify incident channel with a custom message'

Conditions to trigger: Milestone is 'Resolved'
{% endcomment %}

  {% for milestone in incident.milestones %}
    Type: {{ milestone.type }}
    Duration: {{ milestone.duration }}
    ####################
  {% endfor %}