Discord Tickets

Introducing our meticulously crafted Ticket bot for Discord, powered by the JDA (Java Discord API). This delightful bot offers various features, including web-based access to previous transcripts. Enhance your server experience with seamless ticket management and effortless interaction. Enjoy the convenience and versatility it brings to your Discord community!

Summary:

1. Getting started
2. Transcript Guide
3. Commands
4. Screenshots
5. Tasks
6. Dependencies
7. Partners

Getting started:

• Connect to your server using the SFTP client.
  • If a release is available, you can also use git on SSH
• Open the /home directory and upload your Build jar file.
  • If you want to use the command mkdir ticketBot for our own path.
• Switch to your SSH client and navigate to the current path.
• Start your Build Java Document using the command: java -jar (filename).jar
  • You can also do this in a screen: screen -R discord_ticket java -jar (filename).jar
• The Java file will create all the necessary files you need.
  • Configuration Files: .env & config.json
• Use the command nano .env to open the .env file and insert your Token. (Save and close the file after editing)
  • Checkout the Discord Developer Portal
• Use the command nano config.json to open the config.json file and set up your MySQL and Domain/IP for the Transcript API.

This setup does not include the Transcript-Web function but will still work as well.

Transcript Guide:

Before installing apache2 for the web, update and upgrade your packages.

$ sudo apt update && sudo apt upgrade -y

Install apache2 via SSH.

$ sudo apt install apache2

This is only the basic setup, for more security check out the Digital Ocean Wiki.

Open apache2 configuration file in the nano Editor.

## Input
$ sudo nano /etc/apache2/apache2.conf

## Output
<Directory /var/www/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted
</Directory>

Change output to:

<Directory /path/to/transcript/>
        Options Indexes FollowSymLinks
        AllowOverride None
        Require all granted
        Allow from all
</Directory>

Open the default virtual host configuration file from the path.

## Input
$ sudo nano /etc/apache2/sites-available/000-default.conf

## Output
DocumentRoot /var/www/html

Change output to:

DocumentRoot /path/to/transcript/

Finally, restart apache2.

$ sudo service apache2 restart

Well done😄 Enjoy!

Commands:

Command	Description
/config	Change Guild configurations
/open	Open a Ticket via Command
/close	Close a Ticket via Command
/add	Add a Member to a current ticket
/remove	Remove a Member from a current ticket
/claim	Show that you are progressing with this ticket
/topic	Change the ticket Topic

Screenshots:

Create a new Ticket for you or others.

Ticket in progress.

Transcript view and Announcement.

Syntax for bad usage.

Ticket Logging/Status.

Tasks:

Marked as done (tasks) shows you all updates of the latest version.

• Including messages.json for custom messages setup.
• New configuration file
• Send Transcript via SFTP connection | Already in process
• Multi-Language for each Guild. (de-DE.json, en-GB.json, etc)
• Including a Plugin-System for Developers

Dependencies:

• JDA (Java Discord API)
  • Version: 5.0.0-beta.12
  • GitHub
• slf4j-api (logback-classic)
  • Version: 1.2.8
  • Website
• json-simple
  • Version: 1.1.1
  • GitHub
• java-dotenv
  • Version: 2.3.2
  • GitHub
• MySQL Connector J
  • Version: 8.1.0
  • GitHub

Partners:

Leave a ⭐️ if you like this project!