Graphical error on startup

[kyle-sylvestre]

The problem

I get this graphical error on startup for about five seconds, then it works fine. It started happening after one of the recent updates

Release version

Version 3.3.14 (x64)

Operating system

Microsoft Windows [Version 10.0.19045.4291]

Steps to reproduce the behavior

1. start github desktop
2. observe graphical error for about five seconds

Log files

2024-04-28.desktop.production.log

Screenshots

Additional context

No response

[steveward]

Thanks for the report @kyle-sylvestre.

Could you try editing the app's shortcut (the one you use to open the app, from the Desktop or the start menu) and add the --disable-gpu parameter to see if that resolves this issue?

[kyle-sylvestre]

same graphical error but shorter duration now. It might not be triggered, the log is saying it's a "malformed launch argument"

2024-04-29T22:13:55.266Z - info: [main] Received possible protocol arguments: 2
2024-04-29T22:13:55.322Z - error: [main] Malformed launch arguments received: C:\Users\Kyle\AppData\Local\GitHubDesktop\app-3.3.14\GitHubDesktop.exe,--disable-gpu
2024-04-29T22:13:55.322Z - info: [main] Using toast activator CLSID {27D44D0C-A542-5B90-BCDB-AC3126048BA2}
2024-04-29T22:13:55.956Z - info: [ui] [AppStore] loading 23 repositories from store
2024-04-29T22:13:55.956Z - info: [ui] [AppStore] found account: kyle-sylvestre (Kyle Sylvestre)
2024-04-29T22:13:56.051Z - info: [ui] [BranchPruner] Last prune took place 23 hours ago - skipping
2024-04-29T22:13:56.642Z - info: [ui] Subscribed 'kyle-sylvestre' to Alive channel
2024-04-29T22:13:56.655Z - info: [ui] launching: 3.3.14 (Windows 10.0.19045)
2024-04-29T22:13:56.657Z - info: [ui] execPath: 'C:\Users\Kyle\AppData\Local\GitHubDesktop\app-3.3.14\GitHubDesktop.exe'
2024-04-29T22:13:58.268Z - info: [ui] Executing installGlobalLFSFilter: git lfs install --skip-repo (took 1.612s)
2024-04-29T22:13:58.545Z - info: [ui] Executing getRecentBranches: git log -g --no-abbrev-commit --pretty=oneline HEAD -n 2500 -- (took 1.121s)

[kyle-sylvestre]

is there a way to manually set the display adapter? It might be using my integrated intel adapter now instead of my nvidia one

[steveward]

Can you try resetting the app to see if that helps? Sometimes this resolves graphical issues.

Here's how to reset the application:

1. Close GitHub Desktop
2. Remove all of the files in %APPDATA%\GitHub Desktop\
3. Restart GitHub Desktop

You will need to log in and add your repositories again, which can be done quickly in bulk by drag-and-drop.

[github-actions]

Thank you for your issue!
We haven’t gotten a response to our questions above. With only the information that is currently in the issue, we don’t have enough information to take action. We’re going to close this but don’t hesitate to reach out if you have or find the answers we need. If you answer our questions above, this issue will automatically reopen.