clamtk force quit #125

MandiYang · 2021-01-31T10:13:02Z

Clamtk says "Clamtk not responding" for a while and then the "Clamtk not responding" window dissapear and scan the file. I am using ubuntu 20.04

dave-theunsub · 2021-01-31T15:54:56Z

Hi @MandiYang ,

Can you update to 6.06 and try again? https://gitlab.com/dave_m/clamtk/-/wikis/Home , follow the Downloads link, download clamtk deb file, and double-click
Has this ever happened before?
What were you doing when this happened? (e.g., scanning, trying to update, etc)

respectfully,
Dave M

MandiYang · 2021-02-02T08:50:54Z

I was scanning a file, and the version 6.06 didn't work either. This has happend before.

dave-theunsub · 2021-02-02T09:43:37Z

Hi @MandiYang ,

Let's try this: open a terminal window, and type "clamtk" (no quotes). Then try the scan you were doing before. If any messages show up in the terminal window, please post them back here.

respectfully,
Dave M

MandiYang · 2021-02-02T09:59:28Z

It came no output from clamtk when typing it on terminal.

dave-theunsub · 2021-02-04T08:40:31Z

Hi @MandiYang ,

What type of file is it? Does it happen any other time with any other files?

respectfully,
Dave M

MandiYang · 2021-02-05T13:05:27Z

Yes, it did happend to other files

MandiYang · 2021-02-05T13:07:01Z

Do you want a screen shot?

dave-theunsub · 2021-02-05T13:37:30Z

Sure! Also, has this ALWAYS happened, or did it start with a particular version or date?

respectfully,
Dave M

MandiYang · 2021-02-05T20:07:26Z

Yes, it always happend.

Screenshot:

dave-theunsub · 2021-02-06T08:26:14Z

Hi @MandiYang ,

Do you have time to try out a debugging version? It'll be the same thing you're using now but will have a lot of print statements to show what's going on. I can't duplicate it on my end, so this may be the only way to do it. I can send you a new version shortly if you are.

respectfully,
Dave M

MandiYang · 2021-02-06T10:11:47Z

Yes, I can try it and show the output of clamav. Thank's

dave-theunsub · 2021-02-06T10:31:32Z

Here you go: https://app.box.com/s/we9nq0nt9pjzs24hyhqwe7sr13h14tnq

Do not type any of the quotes for the commands.

Download (I'll assume to your ~/Downloads directory)
Open terminal window
type "cd ~/Downloads"
type "tar xf clamtk-debug.tar.xz"
type "cd clamtk-debug"
type "./clamtk"

It's going to print out a lot in the terminal window. Please copy and paste into an email (preferably) to me: dave.nerd@gmail . Do at least a quick skim through the content to ensure there's nothing in there you don't want me to see. Let me know if you have questions.

respectfully,
Dave M

MandiYang · 2021-02-08T14:10:06Z

How do I set the perl path to like /home/mandi/perl5/lib/perl5/x86_64-linux-gnu-thread-multi?

dave-theunsub · 2021-02-09T12:23:19Z

Hi @MandiYang ,

In a program, you would use "use lib '/home/mandi/perl5/etc/etc'". I'm just wondering because I saw it in the logfile; maybe I'm misreading it.

I still haven't found anything yet...

respectfully,
Dave M

MandiYang · 2021-02-09T14:31:35Z

Yes, you read right.

clamtk.log

MandiYang · 2021-02-10T12:58:54Z

Output of clamtk1.log after installing clamtk 6.07 and scanned one file and one directory.
clamtk1.log

dave-theunsub · 2021-02-11T10:05:33Z

Taking a look - thanks!

respectfully,
Dave M

MandiYang · 2021-03-01T14:24:50Z

clamtk 6.08 output of clamtk(not clamtk-debug) when scanning file:

LOG **: Name com.canonical.AppMenu.Registrar does not exist on the session bus
clamscan version = >102.4<

MandiYang · 2021-03-01T17:32:57Z

clamtk 6.09 output of clamtk(not clamtk-debug) when scanning file:

LOG **: Name com.canonical.AppMenu.Registrar does not exist on the session bus
remote tk version = >6.09<
clamscan version = >102.4<

dave-theunsub · 2021-03-06T13:57:28Z

Ok, here's something that might help. Can you create a new, temporary user, log in as that user, and try running it?

respectfully,
Dave M

MandiYang · 2021-03-06T14:47:45Z

It happend the same thing as in my user, the problem might be that clamav is slow at scanning files.

dave-theunsub · 2021-03-06T14:58:00Z

Have you tried running clamscan to compare? Let me know if I can help with that.

respectfully,
Dave M

MandiYang · 2021-03-06T15:13:04Z

First scan:
/home/mandi/examples.desktop: OK
----------- SCAN SUMMARY -----------
Known viruses: 12724963
Engine version: 0.102.4
Scanned directories: 0
Scanned files: 1
Infected files: 0
Data scanned: 0.01 MB
Data read: 0.01 MB (ratio 1.50:1)
Time: 37.520 sec (0 m 37 s)

Second scan:
/home/mandi/examples.desktop: OK

----------- SCAN SUMMARY -----------
Known viruses: 12724963
Engine version: 0.102.4
Scanned directories: 0
Scanned files: 1
Infected files: 0
Data scanned: 0.01 MB
Data read: 0.01 MB (ratio 1.50:1)
Time: 31.536 sec (0 m 31 s)

Signatures:

badmacro.ndb hackingteam.hsb securiteinfoascii.hdb
blurl.ndb javascript.ndb securiteinfo.hdb
bytecode.cld junk.ndb securiteinfohtml.hdb
daily.cld jurlbl.ndb securiteinfo.ign2
foxhole_all.cdb main.cvd securiteinfoold.hdb
foxhole_all.ndb malwarehash.hsb securiteinfopdf.hdb
foxhole_filename.cdb phish.ndb shelter.ldb
foxhole_generic.cdb rogue.hdb sigwhitelist.ign2
foxhole_js.cdb sanesecurity.ftm spamattach.hdb
foxhole_js.ndb scam.ndb spamimg.hdb
foxhole_mail.cdb securiteinfoandroid.hdb spam_marketing.ndb

CLAMTK scan pretty slow and force quit window appeared.

dave-theunsub · 2021-03-06T15:24:27Z

That does seem pretty slow - over 30 seconds for one file. I did a scan of one file:

clamscan -r ~/tmp/
LibClamAV Warning: **************************************************
LibClamAV Warning: *** The virus database is older than 7 days! ***
LibClamAV Warning: *** Please update it as soon as possible. ***
LibClamAV Warning: **************************************************
LibClamAV Warning: Detected duplicate databases /var/lib/clamav/bytecode.cvd and /var/lib/clamav/bytecode.cld, please manually remove one of them
/abyss/dave/tmp/eicar.com: {HEX}EICAR.TEST.3.UNOFFICIAL FOUND

----------- SCAN SUMMARY -----------
Known viruses: 8788331
Engine version: 0.103.1
Scanned directories: 1
Scanned files: 1
Infected files: 1
Data scanned: 0.00 MB
Data read: 0.00 MB (ratio 0.00:1)
Time: 12.793 sec (0 m 12 s)
Start Date: 2021:03:06 09:22:06
End Date: 2021:03:06 09:22:18

MandiYang · 2021-03-06T15:27:14Z

I have pretty much signatures, if I remove some of them maybe it will reduce the scan time and solve the problem.

dave-theunsub · 2021-03-06T15:28:58Z

I don't know if I'd recommend removing signatures as the solution... I'll keep thinking on it.

MandiYang · 2021-03-06T15:30:08Z

I mean remove the custom signartures maybe solve it, examples of custom signatures:
badmacro.ndb hackingteam.hsb securiteinfoascii.hdb
blurl.ndb javascript.ndb securiteinfo.hdb

dave-theunsub · 2021-03-06T15:30:52Z

Temporarily moving them out sounds like a good test.

MandiYang · 2021-03-06T16:38:23Z

yeah :)

MandiYang · 2021-03-06T17:06:58Z

After moving all custom signatures

First scan:
/home/mandi/examples.desktop: OK

----------- SCAN SUMMARY -----------
Known viruses: 8507798
Engine version: 0.102.4
Scanned directories: 0
Scanned files: 1
Infected files: 0
Data scanned: 0.01 MB
Data read: 0.01 MB (ratio 1.50:1)
Time: 22.339 sec (0 m 22 s)

second scan:

/home/mandi/examples.desktop: OK

----------- SCAN SUMMARY -----------
Known viruses: 8507798
Engine version: 0.102.4
Scanned directories: 0
Scanned files: 1
Infected files: 0
Data scanned: 0.01 MB
Data read: 0.01 MB (ratio 1.50:1)
Time: 24.784 sec (0 m 24 s)

CLAMTK scan faster but force quit window still appears.

dave-theunsub · 2021-03-06T17:16:19Z

You may be right - it's taking so long that clamtk thinks the process is stuck. Does it eventually scan though?

MandiYang · 2021-05-16T08:33:29Z

Updating clamav to version 0.103.2 still doesn't help.

dave-theunsub · 2021-05-16T09:15:28Z

Hi @MandiYang ,

I'm not sure this has anything to do with clamav or clamtk; this seems more like a system or system configuration issue. What do you think?

respectfully,
Dave M

lizard-Szilard · 2021-12-23T09:45:27Z

i have the same issues on Pop!_OS 21.10

dave-theunsub · 2021-12-23T13:56:57Z

@lizard-Szilard , please provide details. Also, follow the instructions from #125 (comment) and let me know what happens.

NJT145 · 2023-06-03T09:26:15Z

after a few tries, mine started to work. (using Ubuntu 22.04.2 LTS.)
However, a waiting screen while waiting clamav to work can solve this issue. what I mean is that instead of waiting the response from clamav, clamtk can say that "clamav is running" and that "clamtk is waiting for response from clamav", or something like that.

MandiYang · 2023-06-03T16:48:37Z

after a few tries, mine started to work. (using Ubuntu 22.04.2 LTS.) However, a waiting screen while waiting clamav to work can solve this issue. what I mean is that instead of waiting the response from clamav, clamtk can say that "clamav is running" and that "clamtk is waiting for response from clamav", or something like that.

Yeah, that would be more convenient.

dave-theunsub · 2023-06-04T03:47:16Z

Thanks for all the feedback. I am looking into it.

dave-theunsub · 2023-06-16T05:23:04Z

I think the best (or only) way to fix this is to switch to clamdscan, or at least have it as an option.

Prior to every scan, ClamAV loads all the signatures and this bogs things down. This doesn't happen with clamdscan. I tried removing the progressbar and related things but it doesn't change the delay/freeze that happens.

Will also have to decide if clamd should be a requirement with the rpms and debs so it's not a disruption and won't have to provide instructions on how to install it or why.

JohnnyDevNull · 2024-04-30T22:32:52Z

This issue still exists on Ubuntu 22.04.4 LTS - 64Bit

Same picture as posted in this comment: #125 (comment)

MandiYang changed the title ~~clamtk 6.02 force quit~~ clamtk force quit Dec 23, 2021

clamtk force quit #125

clamtk force quit #125

Comments

MandiYang commented Jan 31, 2021 • edited

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MandiYang commented Mar 6, 2021

MandiYang commented Mar 6, 2021 • edited

After moving all custom signatures

dave-theunsub commented Mar 6, 2021

MandiYang commented May 16, 2021

dave-theunsub commented May 16, 2021

lizard-Szilard commented Dec 23, 2021

dave-theunsub commented Dec 23, 2021

NJT145 commented Jun 3, 2023

MandiYang commented Jun 3, 2023

dave-theunsub commented Jun 4, 2023

dave-theunsub commented Jun 16, 2023

JohnnyDevNull commented Apr 30, 2024

MandiYang commented Jan 31, 2021 •

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