Botfront resets automatically and the project gets deleted #776
Comments
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This is probably because the volume for MongoDB has not been defined. |
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It is defined. I did not make any change in the docker-compose file.
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Yes, I have a similar error on the server. |
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Hi @znat, any idea what's happening? |
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There is no way for Botfront to wipe all data from the database. The only possible cause is that the persisted data is not available anymore. And the most likely reason would be that something when wrong with the volume. If the volume is not created, the data will remain in the mongo container. And when shutting botfront down, the container will be recreated and the data will be lost. |
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I understood the problem. This problem was caused by a cyber attack. Someone dumped the mongodb data (bf) of the project on the server. And deleted. Then, they was created a database named "READ_ME_TO_RECOVER_YOUR_DATA". They created a collection called README into this database and requested 0.04 bitcoins. So, they connected to the server, deleted the database and wanted to get money. I closed all ports on the server, there was no cyber attack again. There have been many cyber attacks recently. Please be careful. |
@znat Yeah.. It's all there. I am still not sure what causes this to happen. Also, there are no cyber attacks on my server @oguzhankarahan. |
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@znat Please help. I am still having this issue. |
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I have the exact same issue, my setup got reset less than 24 hrs, nothing touched.. weird, plz help~ |
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Thanks @yingkai1181 for bringing this to light. Let me know if you find any solution to this issue. |
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Hi, I'm on 0.27.2 for a while, and did not upgrade to 0.27.4, all good until last night, the site ask me to recreate a project, it happened before, I thought it was the upgrade issue before, so I did a clean 0.27.2 installation, but this time I did not touch anything, I have models folder on 777 (owner is root), the bofront-db folder on 755 (owner is polkitd), I think maybe it's the botfront-db folder permission, so I did a snapshot recover and changed botfront-db folder permission to 777, now I'm waiting to see when it will reset again:( , below is the botfront logs before snapshot recover, please advise~ ^^ : 2020-11-08 15:40:43 DEBUG rasaaddons.core.channels.webchat - User b2983fd4fc964ad68380ab11291435fc disconnected from socketIO endpoint. |
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btw, I have my 0.27.2 up and running for a few days and my site has 200-400 unique ips everyday and they all tried and love the bot, I noticed this because a user messaged me about the bot disappeared, then I found out the project is gone lol 👍 Luckily I have snapshot backup everyday lol |
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We are experiencing something similar, server is resetting while being left alone, our error logs are different however: |
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@EdwardBurgin seems like db got hacked in my case |
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@EdwardBurgin @satishp962 I've closed port 27017 for weeks now, no more hacking or db reset, you guys can give it a try |
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Hi, I think I got a similar issue. I'm running botfront on a VM (following this) and I was working on a project where all of a sudden theUI took me back to the user creation screen. This is what the logs say: Did somebody come and dropped all my databases? |
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Hi,
It looks like someone dropped the database. To prevent this, you can close the port 27017 (Mongodb port) on the server to outside. That way, there will be no problem.
Best regards,
…On 4 May 2021 05:35 +0300, Esteban Serrano ***@***.***>, wrote:
Hi, I think I got a similar issue. I'm running botfront on a VM (following this) and I was working on a project where all of a sudden theUI took me back to the user creation screen. This is what the logs say:
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:17.785+00:00"},"s":"I", "c":"NETWORK", "id":22943, "ctx":"listener","msg":"Connection accepted","attr":{"remote":"185.220.100.241:26742","connectionId":14,"connectionCount":8}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:18.087+00:00"},"s":"I", "c":"NETWORK", "id":51800, "ctx":"conn14","msg":"client metadata","attr":{"remote":"185.220.100.241:26742","client":"conn14","doc":{"driver":{"name":"PyMongo","version":"3.11.3"},"os":{"type":"Linux","name":"Linux","architecture":"x86_64","version":"5.4.0-72-generic"},"platform":"CPython 3.8.5.final.0"}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:18.626+00:00"},"s":"I", "c":"NETWORK", "id":22943, "ctx":"listener","msg":"Connection accepted","attr":{"remote":"185.220.101.208:31362","connectionId":15,"connectionCount":9}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:18.660+00:00"},"s":"I", "c":"NETWORK", "id":22943, "ctx":"listener","msg":"Connection accepted","attr":{"remote":"185.220.101.208:21882","connectionId":16,"connectionCount":10}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:18.851+00:00"},"s":"I", "c":"NETWORK", "id":51800, "ctx":"conn15","msg":"client metadata","attr":{"remote":"185.220.101.208:31362","client":"conn15","doc":{"driver":{"name":"PyMongo","version":"3.11.3"},"os":{"type":"Linux","name":"Linux","architecture":"x86_64","version":"5.4.0-72-generic"},"platform":"CPython 3.8.5.final.0"}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:18.863+00:00"},"s":"I", "c":"NETWORK", "id":51800, "ctx":"conn16","msg":"client metadata","attr":{"remote":"185.220.101.208:21882","client":"conn16","doc":{"driver":{"name":"PyMongo","version":"3.11.3"},"os":{"type":"Linux","name":"Linux","architecture":"x86_64","version":"5.4.0-72-generic"},"platform":"CPython 3.8.5.final.0"}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:19.586+00:00"},"s":"I", "c":"NETWORK", "id":22944, "ctx":"conn15","msg":"Connection ended","attr":{"remote":"185.220.101.208:31362","connectionId":15,"connectionCount":9}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:19.657+00:00"},"s":"I", "c":"-", "id":20883, "ctx":"conn14","msg":"Interrupted operation as its client disconnected","attr":{"opId":25597}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:19.660+00:00"},"s":"I", "c":"NETWORK", "id":22944, "ctx":"conn14","msg":"Connection ended","attr":{"remote":"185.220.100.241:26742","connectionId":14,"connectionCount":8}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:19.829+00:00"},"s":"I", "c":"NETWORK", "id":22944, "ctx":"conn16","msg":"Connection ended","attr":{"remote":"185.220.101.208:21882","connectionId":16,"connectionCount":7}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:26.610+00:00"},"s":"I", "c":"NETWORK", "id":22943, "ctx":"listener","msg":"Connection accepted","attr":{"remote":"23.129.64.236:50171","connectionId":17,"connectionCount":8}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:26.836+00:00"},"s":"I", "c":"NETWORK", "id":51800, "ctx":"conn17","msg":"client metadata","attr":{"remote":"23.129.64.236:50171","client":"conn17","doc":{"driver":{"name":"PyMongo","version":"3.11.3"},"os":{"type":"Linux","name":"Linux","architecture":"x86_64","version":"5.4.0-72-generic"},"platform":"CPython 3.8.5.final.0"}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:27.276+00:00"},"s":"I", "c":"NETWORK", "id":22943, "ctx":"listener","msg":"Connection accepted","attr":{"remote":"23.129.64.236:52959","connectionId":18,"connectionCount":9}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:27.277+00:00"},"s":"I", "c":"NETWORK", "id":22943, "ctx":"listener","msg":"Connection accepted","attr":{"remote":"23.129.64.236:52957","connectionId":19,"connectionCount":10}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:27.525+00:00"},"s":"I", "c":"NETWORK", "id":51800, "ctx":"conn18","msg":"client metadata","attr":{"remote":"23.129.64.236:52959","client":"conn18","doc":{"driver":{"name":"PyMongo","version":"3.11.3"},"os":{"type":"Linux","name":"Linux","architecture":"x86_64","version":"5.4.0-72-generic"},"platform":"CPython 3.8.5.final.0"}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:27.525+00:00"},"s":"I", "c":"NETWORK", "id":51800, "ctx":"conn19","msg":"client metadata","attr":{"remote":"23.129.64.236:52957","client":"conn19","doc":{"driver":{"name":"PyMongo","version":"3.11.3"},"os":{"type":"Linux","name":"Linux","architecture":"x86_64","version":"5.4.0-72-generic"},"platform":"CPython 3.8.5.final.0"}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20337, "ctx":"conn19","msg":"dropDatabase - starting","attr":{"db":"bf"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.analyticsDashboards"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.migrations"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.role-assignment"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.botResponses"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.examples"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.users"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.nlu_models"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.nlu_evaluations"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.forms"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.slots"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.endpoints"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.admin_settings"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.roles"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.projects"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.conversations"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.rolesData"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.form_results"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.storyGroups"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.credentials"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.activity"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.core_policies"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.stories"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.meteor_accounts_loginServiceConfiguration"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.156+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"bf","namespace":"bf.nlu_instances"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.392+00:00"},"s":"I", "c":"COMMAND", "id":20336, "ctx":"conn19","msg":"dropDatabase","attr":{"db":"bf","numCollectionsDropped":24}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.392+00:00"},"s":"I", "c":"COMMAND", "id":51803, "ctx":"conn19","msg":"Slow query","attr":{"type":"command","ns":"bf","command":{"dropDatabase":1,"lsid":{"id":{"$uuid":"3add8148-6638-46ea-89ec-abeee247d6d4"}},"$db":"bf","$readPreference":{"mode":"primary"}},"numYields":0,"reslen":54,"locks":{"ParallelBatchWriterMode":{"acquireCount":{"r":1}},"ReplicationStateTransition":{"acquireCount":{"w":1}},"Global":{"acquireCount":{"w":1}},"Database":{"acquireCount":{"W":1}},"Mutex":{"acquireCount":{"r":1}}},"flowControl":{"acquireCount":1,"timeAcquiringMicros":1},"storage":{},"protocol":"op_msg","durationMillis":236}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.638+00:00"},"s":"I", "c":"COMMAND", "id":20337, "ctx":"conn19","msg":"dropDatabase - starting","attr":{"db":"config"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.638+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"config","namespace":"config.system.sessions"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.645+00:00"},"s":"I", "c":"COMMAND", "id":20336, "ctx":"conn19","msg":"dropDatabase","attr":{"db":"config","numCollectionsDropped":1}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.891+00:00"},"s":"I", "c":"COMMAND", "id":20337, "ctx":"conn19","msg":"dropDatabase - starting","attr":{"db":"local"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.892+00:00"},"s":"I", "c":"COMMAND", "id":20338, "ctx":"conn19","msg":"dropDatabase - dropping collection","attr":{"db":"local","namespace":"local.startup_log"}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:28.895+00:00"},"s":"I", "c":"COMMAND", "id":20336, "ctx":"conn19","msg":"dropDatabase","attr":{"db":"local","numCollectionsDropped":1}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:29.143+00:00"},"s":"I", "c":"STORAGE", "id":20320, "ctx":"conn19","msg":"createCollection","attr":{"namespace":"READ__ME_TO_RECOVER_YOUR_DATA.README","uuidDisposition":"generated","uuid":{"uuid":{"$uuid":"3004e858-6245-4316-a60e-fed5ce2f88ed"}},"options":{}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:29.155+00:00"},"s":"I", "c":"INDEX", "id":20345, "ctx":"conn19","msg":"Index build: done building","attr":{"buildUUID":null,"namespace":"READ__ME_TO_RECOVER_YOUR_DATA.README","index":"_id_","commitTimestamp":{"$timestamp":{"t":0,"i":0}}}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:29.411+00:00"},"s":"I", "c":"NETWORK", "id":22944, "ctx":"conn19","msg":"Connection ended","attr":{"remote":"23.129.64.236:52957","connectionId":19,"connectionCount":9}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:29.582+00:00"},"s":"I", "c":"-", "id":20883, "ctx":"conn17","msg":"Interrupted operation as its client disconnected","attr":{"opId":25745}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:29.583+00:00"},"s":"I", "c":"NETWORK", "id":22944, "ctx":"conn17","msg":"Connection ended","attr":{"remote":"23.129.64.236:50171","connectionId":17,"connectionCount":8}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:57:29.750+00:00"},"s":"I", "c":"NETWORK", "id":22944, "ctx":"conn18","msg":"Connection ended","attr":{"remote":"23.129.64.236:52959","connectionId":18,"connectionCount":7}}
botfront-mongo | {"t":{"$date":"2021-05-04T01:58:00.052+00:00"},"s":"I", "c":"STORAGE", "id":22430, "ctx":"WTCheckpointThread","msg":"WiredTiger message","attr":{"message":"[1620093480:52281][1:0x7f56b44a9700], WT_SESSION.checkpoint: [WT_VERB_CHECKPOINT_PROGRESS] saving checkpoint snapshot min: 776, snapshot max: 776 snapshot count: 0, oldest timestamp: (0, 0) , meta checkpoint timestamp: (0, 0)"}}
Did somebody come and dropped all my databases?
I have narrowed the allowed ports on the firewall. Any other ideas on why it happened and how to avoid this?
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So, I have the Botfront setup on my Linux cloud instance hosted on OVHCloud.
It is set up correctly and works fine. But after some time my project gets deleted and I am also logged out automatically in the console.
I have not modified anything in the docker-compose.yml file.
I am clueless what's happening with my system, please help.
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