Unable to get sync account

[himanshugoel-thales]

Help , I am getting unable to sync account.

From the CredentialManagerSample App I tried to enrol with Passkeys following these steps

1. Install the CredentialManagerSample Application
2. Logout from the Google Account from the Settings and Login back again
3. Enter the userName and click Sign Up with Passkeys .
4. A pop up appears displaying Use yours screen lock for encryption.
5. Click on Use Screen Lock and next thing is another dialog showing An error occured

From the logs I am getting : createPasskey failed with exception: Unable to get sync account.
For Sign In request : getCredential failed with exception: Failed to decrypt credential.

Work Around : I need to turn On/OFF Wifi or restart the device.

Anyone faces the same issue and have any idea how to resolve it?

Device : Pixel 3
OS : Android 12

[tangsongjun]

Nice,restart the device to resolve

[niharika2810]

Hi

Thanks for sharing. As I tried, i was not able to replicate. Let me check and get back on this.

[himanshugoel-thales]

Hi @niharika2810 , I already created a bug . Please refer here

https://issuetracker.google.com/issues/302602693

[niharika2810]

Thanks let me check there.

[niharika2810]

We are working on this and will share update soon.

[himanshugoel-thales]

Thanks @niharika2810

[niharika2810]

Hi Could you please confirm if this is still an issue.

[himanshugoel-thales]

@niharika2810 this issue has been resolved now. Thanks