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The documentation for connect.contact() suggests that this Note that this function is not only for incoming contacts, but for contacts which already existed when Streams was initialized, such as from a previous agent session.. I am interpreting this as when the agent logs into the CCP, and there is a previous contact there which they were attending to, any methods subscribed using onRefresh() should be initialized for the previous contact. However, I am not seeing this in practice. I am using the latest version 2.13.2 as well and still seeing the issue.
Thank you!
The text was updated successfully, but these errors were encountered:
The documentation for connect.contact() suggests that this
Note that this function is not only for incoming contacts, but for contacts which already existed when Streams was initialized, such as from a previous agent session.
. I am interpreting this as when the agent logs into the CCP, and there is a previous contact there which they were attending to, any methods subscribed usingonRefresh()
should be initialized for the previous contact. However, I am not seeing this in practice. I am using the latest version2.13.2
as well and still seeing the issue.Thank you!
The text was updated successfully, but these errors were encountered: