Logout the Agent from everywhere

[SaqibOctave]

Hi,
I have embeded the streams in my angular project. i wrote the logout mechanism for my application using amazon connect streams. it works perfectly fine. when i hit the logout function it log me out from the CCP.
Problem:
If i opened the application in different tabs. and i logout from one tab. i was unable to identify the logout event. I was not be able to identify any event when i logout from other tab so i was not be able to route to the login page.
What i want :
I want that, Can we get any event trigger when the agent is logedout? as we get the event agent.onStateChange(). even if the agent change the state from any tab even if the agent change his state from the default CCP.

[oharez]

Second this, with some additions, similar (perhaps) use case. We need to capture the events from the client on a hosted iframe, it is mandatory with our system that we do so on the client side. The server side already receives contact traces and agent status. What we really need, is a way to either restrict logging in to the CCP within the connect console, or at least (per this post) be able to fire a backend to AWS command to change the status of the user/log them out if necessary etc. I believe this may be doable as is? But it would be really nice to have a property : where (domain/page etc) the "primary" CCP is being hosted, and the ability to limit that. It would be useful for those with hosted iframes I imagine. Or better yet, just split the property in connect console that allows access to the CCP, to two options. Allow CCP in Console, and allow external CCP.

[tannera926]

@oharez could you open a separate issue and go into more detail on exactly what you want to accomplish here - I'm not sure I fully understand what your goals are.

[tannera926]

@SaqibOctave have you tried subscribing to the TERMINATED event? Documentation is here. If you are using custom CCP, you will need to manually fire the TERMINATE event when an agent hits the logout endpoint.

[vpogudina]

I think the provided link leads to some other github topic, most likely tannera926 meant to send this link

[SaqibOctave]

@vpogudina @tannera926
I am using this method to logout from one place what i want is when a consumer open my application in different browsers, If he/she logout from one browser it should logout from all the browsers

[vpogudina]

Thank you for bringing that to our attention, we will look into it and see if we can update the behavior for logout between tabs. However the browser context is independent and logging out from one browser will not affect the logged state in another browser immediately. You will get the logged out state synced after hourly check for refreshed cookie

[SaqibOctave]

Thanks @vpogudina Waiting for your kind response if there is any work around please let me know