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CHANGELOG.md

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CHANGELOG.md

[2.14.1] - 2024-03-29

Added:

  • initCCP param to set custom ringtone for chat.
  • initCCP param to disable task ringtone.

Updated:

  • Removed local storage check for login popups that was preventing popups from opening if the browser blocked the initial popup for permissions or if the customer closed the popup.

[2.14.0] - 2024-03-25

Added:

  • Contact termination cleanup logic for embedded CustomViews widgets.

[2.13.3] - 2024-03-20

Updated:

  • Fixed connect.core.getFrameMediaDevices API for iframed customer apps

[2.13.2] - 2024-03-13

Updated:

  • Minor internal changes

[2.13.1] - 2024-01-23

Added:

  • Permissions for Clipboard APIs when using embedded apps
  • getAgentARN API

[2.13.0] - 2024-01-18

Features Introduced:

  • Chat Enhanced Monitoring & Barge-In

Added functions:

  • contact.getActiveConnections
  • contact.hasTwoActiveParticipants
  • contact.silentMonitor
  • contact.bargeIn
  • chatConnection.isSilentMonitor
  • chatConnection.isBarge
  • chatConnection.isSilentMonitorEnabled
  • chatConnection.isBargeEnabled
  • chatConnection.getMonitorCapabilities
  • chatConnection.getMonitorStatus

[2.12.0] - 2024-01-05

Added:

  • Citrix support
  • New request-storage-access customization parameters

[2.11.0] - 2023-12-15

Added:

  • API support for pausing and resuming tasks.

Updated:

  • Linting changes

[2.10.0] - 2023-12-06

Bugs Fixed:

  • Since version 2.6.2., terminating Streams and re-initializing would not instantiate the event handler, causing events to not be received via event subscriptions. This has been fixed in Version 2.10.0.

Added:

  • Typescript support for getMonitorCapabilities and getMonitorStatus.

Updated:

  • Refreshing iFrame every ccpLoadTimeout number of seconds while waiting for the user to be authenticated.
  • Documentation Updates

[2.9.0] - 2023-11-28

Features Introduced:

  • Video Calling
  • SMS Chat

Updated:

  • Renamed Wisdom to Amazon Q Connect
  • Added optional param in initCCP for enabling earlyGum

[2.8.0] - 2023-11-17

Features Introduced:

  • Quick Responses

[2.7.4] - 2023-10-27

Added:

  • A new parameter to storageAccess.custom called hideCCP. This param is only applicable when using mode: "custom" for the request storage access banner and allows users to specify if CCP should be hidden after granting access whilst being able to customize the banner.

[2.7.3] - 2023-10-17

Added:

  • Typing for the onGrant callback in RequestStorageAccess API

[2.7.2] - 2023-10-02

Added:

  • Variable declaration for ECHO_CANCELLATION_CHECK.

[2.7.1] - 2023-09-26

Added:

  • Support for the RequestStorageAccess page, which allows customer to consent to Connect's use of an authentication cookie after Chrome deprecates third-party cookies. Read More

Updated:

  • request-storage-access url validation to include govcloud domains.

[2.7.0] - 2023-09-25

Updated:

  • The callback function registered via contact.onEnded is no longer invoked when the contact is destroyed. This fix prevents the callback from being invoked twice on ENDED and DESTROYED events.

[2.6.9] - 2024-01-16

Updated:

  • Reset RSA access state on connect.core.terminate, fixing event subscription.

[2.6.8] - 2023-10-27

Added:

  • A new parameter to storageAccess.custom called hideCCP. This param is only applicable when using mode: "custom" for the request storage access banner and allows users to specify if CCP should be hidden after granting access whilst being able to customize the banner.

[2.6.7] - 2023-10-17

Added:

  • Typing for the onGrant callback in RequestStorageAccess API

[2.6.6] - 2023-09-29

Added:

  • Variable declaration for ECHO_CANCELLATION_CHECK.

[2.6.5] - 2023-09-26

Added:

  • Support for the RequestStorageAccess page, which allows customer to consent to Connect's use of an authentication cookie after Chrome deprecates third-party cookies. Read More

Updated:

  • request-storage-access url validation to include govcloud domains.

[2.6.1] - 2023-08-11

Updated:

  • Reverted update to documentation and api regarding barge and silent_monitor connection state types

[2.6.0] - 2023-08-10

Features Introduced:

  • Introduced global resiliency APIs.

[2.5.1] - 2023-07-17

Updated:

  • chatConnection.getConnectionToken to use current contactId
  • ccpAckTimeout, ccpSynTimeout, ccpLoadTimeout, and disableEchoCancellation definitions
  • Build files

[2.5.0] - 2023-06-06

Added:

  • Adding the ability to disable echoCancellation
  • Retries on polling calls for 401 or 403 errors

Updated:

  • Improvements to CCP logging
  • Ringtone improvements on iFrame refresh

[2.4.13] - 2024-01-16

Updated:

  • Reset RSA access state on connect.core.terminate, fixing event subscription.

[2.4.12] - 2023-10-27

Added:

  • A new parameter to storageAccess.custom called hideCCP. This param is only applicable when using mode: "custom" for the request storage access banner and allows users to specify if CCP should be hidden after granting access whilst being able to customize the banner.

[2.4.11] - 2023-10-17

  • Added typing for the onGrant callback in RequestStorageAccess API

[2.4.9] - 2023-09-22

Important: This patched version is built off of v2.4.0. Added:

  • Support for the RequestStorageAccess page, which allows customer to consent to Connect's use of an authentication cookie after Chrome deprecates third-party cookies. Read More

[2.4.7] - 2023-03-31

Added:

  • Typescript support for monitor and barge functions.

[2.4.6] - 2023-03-27

Updated:

  • Documentation for CustomViews.

[2.4.5] - 2023-01-30

Updated:

  • Revert the AgentDataProvider change that was introduced in 2.4.1 and caused a performance degradation.

[2.4.4] - 2022-12-16

Updated:

  • Minor README update for linked contact support with Step-by-Step guides.

[2.4.2] - 2022-12-13

Bugs Fixed:

  • Fix an issue in Streams’ Voice ID APIs that may have led to incorrect values being set against the generatedSpeakerID field in the VoiceIdResult segment of Connect Contact Trace Records (CTRs).

[2.4.1] - 2022-12-05

Features Introduced:

  • This version brings in updates that will provide enhanced monitoring experience to agents and supervisors, allowing to silently monitor multiparty calls, and if needed to barge in the call and take over control, mute agents, or drop them from the call. New APIs introduced with this feature are isSilentMonitor, isBarge, isSilentMonitorEnabled, isBargeEnabled, isUnderSupervision, updateMonitorParticipantState, getMonitorCapabilities, getMonitorStatus, isForcedMute.

[2.4.0] - 2022-11-29

Features Introduced:

  • Introduce Amazon Connect Step-by-step guides embedding support via connect.agentApp.initApp.

[2.3.0] - 2022-08-12

Updated:

  • Make StreamsJS compatible with strict mode
  • Fix an issue that connect.ValueError and connect.StateError don't print error message properly

[2.2.0] - 2022-06-08

Added functions:

  • contact.getChannelContext method to get the channel context for the contact. See Documentation.md for more details
  • connect.core.onAuthorizationSuccess. See Documentation.md for more details
  • connect.core.onAuthorizeRetriesExhausted and connect.core.onCTIAuthorizeRetriesExhausted methods, along with some backoff logic to the retries / page reloads for the CTI and authorize apis. Please see these methods' entries in Documentation.md for more information.

Added support for Task templates APIs.

[2.1.0] - 2022-04-19

Added functions:

  • contact.isMultiPartyConferenceEnabled method to determine whether this contact is a softphone call and multiparty conference feature is turned on. See Documentation.md for more details
  • connect.core.onAuthorizationSuccess. See Documentation.md for more details
  • connect.core.onAuthorizeRetriesExhausted and connect.core.onCTIAuthorizeRetriesExhausted methods, along with some backoff logic to the retries / page reloads for the CTI and authorize apis. Please see these methods' entries in Documentation.md for more information.

[2.0.0] - 2022-01-04

Removed Functions:

  • agent.onContactPending has been removed. Please use contact.onPending instead.

New build system:

  • Make and gulp have been removed and Webpack has been added as the new build system.
  • Running npm run release will continue to produce both release/connect-streams.js and release/connect-streams-min.js and run tests.
  • npm run build-streams will now produce the same files without running any tests.
  • npm run test-mocha will just run tests and relies on the release files.
  • Every command that runs a gulp script has been removed.
  • See the README for more details

Bugs Fixed:

  • connect.onError now triggers. Previously, this api did not work at all. Please be aware that, if you have application logic within this function, its behavior has changed. See its entry in documentation.md for more details.
  • initCCP will no longer append additional embedded CCPs to the window when called multiple times. Please note that the use-case of initializing multiple CCPs with initCCP has never been supported by Streams, and this change has been added to prevent unpredictable behavior arising from such cases.

Features Introduced:

  • connect.core.onIframeRetriesExhausted: Streams now performs backoff while attempting to reload the iframed CCP. Previously, it would endlessly retry on each ACK TIMEOUT event (connect.EventType.ACK_TIMEOUT). Now, there are six retries, performed with exponential backoff. Once these six retries to load the embedded CCP are exhausted, no more retries will be attempted. You can subscribe a callback via the api: connect.core.onIframeRetriesExhausted to understand when the retries are exhausted, and take some action.

[1.8.3] - 2024-01-16

Updated:

  • Reset RSA access state on connect.core.terminate, fixing event subscription.

[1.8.2] - 2023-10-27

Added:

  • A new parameter to storageAccess.custom called hideCCP. This param is only applicable when using mode: "custom" for the request storage access banner and allows users to specify if CCP should be hidden after granting access whilst being able to customize the banner.

[1.8.1] - 2023-09-26

Added:

  • Support for the RequestStorageAccess page, which allows customer to consent to Connect's use of an authentication cookie after Chrome deprecates third-party cookies. Read More

Updated:

  • request-storage-access url validation to include govcloud domains.

[1.8.0] - 2023-09-25

Updated:

  • The callback function registered via contact.onEnded is no longer invoked when the contact is destroyed. This fix prevents the callback from being invoked twice on ENDED and DESTROYED events.

[1.7.9] - 2024-01-16

Updated:

  • Reset RSA access state on connect.core.terminate, fixing event subscription.

[1.7.8] - 2023-10-27

Added:

  • A new parameter to storageAccess.custom called hideCCP. This param is only applicable when using mode: "custom" for the request storage access banner and allows users to specify if CCP should be hidden after granting access whilst being able to customize the banner.

[1.7.7] - 2023-09-26

Updated:

  • request-storage-access url validation to include govcloud domain.

[1.6.0] - 2020-12-01

Features Introduced:

  • A new media channel--tasks--has been added to Connect's offerings, alongside chat and voice. With this release, Streams, in conjunction with TaskJS now supports this feature with relevant apis, etc.
  • VoiceId: You can find relevant apis for using the feature in the src/api.js file.
  • Agent App features: Connect is expanding its agent-app offering with an agent application container called Agent App. Within agent app you can embed CCP UI, Customer Profiles UI, and Amazon Q Connect UI.
  • onConnectionOpened and onConnectionClosed websocket manager apis were introduced.