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Switching users while remote desktop freezes screen #6039

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samschultzponsys opened this issue Apr 17, 2024 · 2 comments
Open

Switching users while remote desktop freezes screen #6039

samschultzponsys opened this issue Apr 17, 2024 · 2 comments
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@samschultzponsys
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Describe the bug
Switch user activity freezes remote VNC, if choosing disconnect and reconnect only a black screen. Have to restart service to bring things back online

To Reproduce
Steps to reproduce the behavior:

  1. Initiate remote VNC session, if incorrect windows user is logged in and switch user is chosen the session will freeze (this is normal in my experience with VNC outside of mesh central)
  2. At this point if you choose disconnect, and then even if you wait for a moment and hit connect again the viewer will show two connected but just a black screen.
  3. Using tools to restart the agent then fixes this issue.

Expected behavior
If switch user has to continue to freeze the vnc session, if disconnect and reconnect can at least work that would be amazing.

Screenshots
went to grab a screen gif recording and of course issue isnt happening on the agents I picked to test with.

Server Software (please complete the following information):

  • OS: Debian 11
  • Virtualization: Hosted VPS
  • Network: WAN instance no reverse proxy in place
  • Version: 1.1.22
  • Node: 18.19

Client Device (please complete the following information):

  • Device: Win 11 Latest
  • OS: Win11 Latest
  • Network: WAN connection
  • Browser: Chrome

Remote Device (please complete the following information):

  • Device: Windows 10 OEM boxes
  • OS: [e.g. Windows 10 LTSC 2021
  • Network: WAN connection
  • Current Core Version (if known): dec 9th 2022

Additional context
Add any other context about the problem here.

Your config.json file
I can provide my config if deemed necessary.

@si458
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si458 commented Apr 17, 2024

Do you mean the web-vnc? Or the normal desktop connect button?

If it's the desktop connect button, then it's normal for the screen to freeze when changing users due to the way the screen capture works.

Simple fix is to just disconnect, wait a few seconds then connect and u get the desktop again :)

@samschultzponsys
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When I choose the agent, then the desktop tab, then choose connect. Waiting a second does not seem to work very often probably 1 out of 10, the other 9 times I get a (2 users connected) and a black screen. Then I have to restart the agent and its working normally. I tried to capture a gif but of course its fine when i want to actually record it.

@si458 si458 changed the title Switch user activity freezes remote VNC, if choosing disconnect and reconnect only a black screen. Have to restart service to bring things back online Switching users while remote desktop freezes screen Apr 17, 2024
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