Push notifications not working

[isclever]

Description:

Push notifications aren't being sent. Logs show that it was successfully sent on my end but the notification doesn't arrive.

Steps to reproduce:

1. Go to settings -> Push
2. Click "Send a test push to my user"
3. Debug level logs show:
   rocketchat_1 | {"level":20,"time":"2024-04-12T18:04:02.643Z","pid":8,"hostname":"dce2d24b6fcd","name":"Push","msg":"Sent message \"@<REDACTED MY USER>\" to 0 ios apps 2 android apps"}

Expected behavior:

Push notifications working

Actual behavior:

Notifications are not received.

Server Setup Information:

• Version of Rocket.Chat Server: 6.6.6
• Operating System: Debian
• Deployment Method: Docker
• Number of Running Instances: 1
• DB Replicaset Oplog: 4.4.29 / wiredTiger (oplog Enabled)
• NodeJS Version: v14.21.3
• MongoDB Version: 4.4.29 / wiredTiger (oplog Enabled)

Client Setup Information

• Desktop App or Browser Version: Android
• Operating System: Android

Additional context

I've attempted to resolve this issue by upgrading 6.4.4 -> 6.4.9 -> 6.5.4 -> 6.6.6

Relevant logs:

See above.

[reetp]

I've attempted to resolve this issue by upgrading 6.4.4 -> 6.4.9 -> 6.5.4 -> 6.6.6

This likely means that the issue isn't directly rocket itself.

Have you registered your workspace? What version are you using? CE/Starter etc?
Check under Administration > Workspace

Which gateway are you using?
Administration > Settings -> Push

Any firewalls in the way?