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Not sure if its related to #32131 and is something obvious enough to be picked up.
But on rare occasions, few livechat rooms on specific token/guestToken rooms will be glitched/stuck where when guest input a message, it would never trigger the webhook for customer service to know. It happens maybe 1% of the time, maybe related to token/guesttoken, since once it happens to a room it will stuck forever unless the chat is ended, and start a new chat. But the guest's message are recorded inside rocket chat, just that it wouldn't trigger webhook.
Thank you so much!!!
The text was updated successfully, but these errors were encountered:
Not sure if its related to #32131 and is something obvious enough to be picked up.
But on rare occasions, few livechat rooms on specific token/guestToken rooms will be glitched/stuck where when guest input a message, it would never trigger the webhook for customer service to know. It happens maybe 1% of the time, maybe related to token/guesttoken, since once it happens to a room it will stuck forever unless the chat is ended, and start a new chat. But the guest's message are recorded inside rocket chat, just that it wouldn't trigger webhook.
Thank you so much!!!
The text was updated successfully, but these errors were encountered: