Despite not being a requirement within HIPAA, Provata Health understands and appreciates the importance of health data retention. Acting as a subcontractor, and at times a business associate, Provata Health is not directly responsible for health and medical records retention as set forth by each state. Despite this, Provata Health has created and implemented the following policy to make it easier for Provata Health Customers to support data retention laws.
- Current Provata Health Customers have data stored by Provata Health as a part of the Provata Health Service.
- Once a Customer ceases to be a Customer, as defined below, the following steps are
- Customer is sent a notice via email of change of standing, and given the option to reinstate account.
- If no response to notice in #1 above within 7 days, or if Customer responds they do not want to reinstate account, Customer is sent directions for how to download their data from Provata Health and/or to have Provata Health continue to store the data at a rate of $25/month for up to 100GB. If there is more than 100GB of data, Provata Health will work with Customer to determine storage costs.
- If Customer downloads data or does not respond to notices from Provata Health within 30 days, Provata Health removed data from Provata Health systems and Customer is sent notice of removal of data.