Microsoft login issue

[Trial97]

Operating System

Other

Version of Prism Launcher

Any version

Version of Qt

Any version

Description of bug

For some reason, you can't log in to your Microsoft account or the account refresh fails in some way.

• the add account is getting stuck on the "Working..." stage
  • I can't connect Microsoft account #1031
• the login returns an error
  • Prism launches in offline mode after connecting an account #699
  • Microsoft login failed #1037
  • Prism can't reach to microsoft for account authication, and can't even add an account to it #1904
  • just downloaded but can't add xbox account #2220
  • Cannot connect Microsoft account "Failed to get Minecraft access token: Operation canceled" #2283
  • "Invalid Account Authorization" Can't sign in to microsoft minecraft account on deck #2288
• the launcher asks you to log in manually each time you start an instance
  • Unable to log in #1223
• the launcher doesn't complete the add account setup(is not responsive to the web auth)
  • Login does not respond to Microsoft web auth #1429
• it reports that you do not own Minecraft
  • Incorrectly reports "This account does not own Minecraft" #1510
• github account doesn't work
  • Adding a microsoft account that is backed by github credentials is stuck forever in a loop #1582

Steps to reproduce

Try to log in using prism

Suspected cause

Here are some solutions:

• disable any firewalls that may block the traffic between Primslauncher and Microsoft (same with proxies)
• for the GitHub account try to log in manually on the web and set a separate password for the Microsoft account then once you login into Prism make sure that you try to log in using the password, not the GitHub.
• ensure that you are not considered under-age by the Microsoft(check account age)
• ensure that you sign in using a password: Sign in to https://account.live.com/proofs/manage/additional and add a password as a way to sign in
• disable ipv6

from: #2302 (comment)

• Change your Microsoft account password.
• Disable all DNS filters/ad blockers.
• Use a different network.

from #2302 (comment):

• disable VPN

from discord: https://discord.com/channels/1031648380885147709/1233086262097743923/1233423221274050611

• follow the next steps
  • navigate to https://account.live.com/consent/Manage
  • Make sure to log in using the account where you have your issue
  • Find Prism Launcher -> Edit -> Remove these permissions
  • Do the login with Prism Launcher again and see if that fixes it

from discord: https://discord.com/channels/1031648380885147709/1232940241137045544/1232941891910369281

• reboot your PC

for debugging( if none of the above worked):

• until 9.0 is out use the latest develop: https://nightly.link/PrismLauncher/PrismLauncher/workflows/trigger_builds/develop (this is due to Improve Microsoft login #2402 were the login was improved slightly)
• with the latest develop(or version later than 9.0) provide the prism logs by uploading them https://mclo.gs/ or any other pastebin service(do not paste here the logs); the logs can be found inside the logs folder that is inside the prism root data folder(the file that ends with 0 is the most recent):

Data directories
Where Prism Launcher stores your data (e.g. instances).
Portable (Windows / Linux)
In the PrismLauncher folder
Windows
%APPDATA%/PrismLauncher
Scoop
%HOMEPATH%\scoop\persist\prismlauncher
macOS
~/Library/Application Support/PrismLauncher
Linux
~/.local/share/PrismLauncher
Flatpak
~/.var/app/org.prismlauncher.PrismLauncher/data/PrismLauncher

And as a last measure:

• be patient. The issue may be temporary with Microsoft servers or it may unstuck itself( discord)

This issue is unique

• I have searched the issue tracker and did not find an issue describing my bug.

[notlin4]

Here are some other solutions:

• Change your Microsoft account password. (Switch back later.)
• Use the Legacy version (Qt 5). Since Qt 5 support was removed in version 8.0, you'll need to use 7.2.
• Disable all DNS filters/ad blockers.
• Use a different network.

[rprije]

• Use a different network.

Thank you, this appears to have done the trick for me. I switched from my house network to my mobile phone hotspot and was able to add the account.

[Ego-Matthisum]

Here is another solution that works with Github accounts

1. After clicking Add Microsoft and clicking next, don't enter your username/E-Mail but click Sign-in options
2. Choose Forgot Username and enter te E-Mail adress associated with your account and click next
3. You should receive a one-time passcode to your E-Mail, enter the code and continue
4. You should now be able too connect PrismLauncher

[rprije]

• Use a different network.

Thank you, this appears to have done the trick for me. I switched from my house network to my mobile phone hotspot and was able to add the account.

Adding more colour to this in case it helps anyone else: this appears to be also fixed on my house network now and I the only change and likely fix was an enabling of IPv6.

[DioEgizio]

For people that have issues with this, now that #2402 is merged, can you try a devbuild (see https://prismlauncher.org/wiki/development/development-builds/ ) and see if it still happens?

[DioEgizio]

Use the Legacy version (Qt 5). Since Qt 5 support was removed in version 8.0, you'll need to use 7.2.

That's terrible advice, don't recommend that

[notlin4]

That's terrible advice, don't recommend that

May I ask why?

[Imzxhir]

For people that have issues with this, now that #2402 is merged, can you try a devbuild (see prismlauncher.org/wiki/development/development-builds ) and see if it still happens?

The devbuild didn't work for me. I used the build from this GitHub Action.

[Trial97]

The devbuild didn't work for me. I used the build from this GitHub Action.

Then can you provide logs as mentioned here #2302 (comment) at the section for debugging

[Imzxhir]

I must of skimmed over that section, that's my bad. Anyway, here are the logs that you have asked for: https://mclo.gs/F5muMTI

[Trial97]

I added that section recently so is not your fault.
Regarding your issue it looks like you closed the launcher before it could get the reply from Microsoft.
Can you try again but this time go to Manage Accounts page (in settings) and wait until the status of the account is not Working then upload the logs again(if is the status is Ready that means it's working and you should try to play).

[Imzxhir]

I only closed the launcher because I saw this message (shown below). Here are my updated logs: https://mclo.gs/erR6toC

[Trial97]

Then that means that something is closing the connection between prism and https://xsts.auth.xboxlive.com/xsts/authorize.
Try to see if something is blocking the xbox services API on your computer.
Other than that I have no idea: code-wise we do not close that connection ourselves at all so it must be something external of prism.

[Imzxhir]

Nothing seems to be blocking https://xsts.auth.xboxlive.com/xsts/authorize on my end, I am not sure on what else I could try.

[Trial97]

Ok found another thing but is not configurable right now: we have a timeout for the request for about 30s.
Gonna look into making that configurable.

[DioEgizio]

Ok found another thing but is not configurable right now: we have a timeout for the request for about 30s. Gonna look into making that configurable.

Maybe we could make it longer by default?

[Trial97]

@Imzxhir can you try the following build: https://github.com/PrismLauncher/PrismLauncher/actions/runs/9141953861?pr=2415 I just added the timeout as a config option and set it to 60s (the setting is named Transfer timeout on the page for Launcher settings

[Imzxhir]

Still didn't work. Here are my logs: https://mclo.gs/o3DEfyU

[Trial97]

Set the transfer timeout to 0 and pray as that is the last thing I can think of.

[Imzxhir]

I don't think it worked. I have been stuck on this message (shown below) for a while now.

[Trial97]

0 means that Prism will never automatically timeout the request so now we wait for the request to finish(or at least fail from the Microsoft side). but other than that there is nothing I can do.

[Imzxhir]

Oh, I see.

[Mohl97]

Here's another log, surprised such a major bug has lasted this long without a proper fix.
https://mclo.gs/FsLpnWm

[Trial97]

Here's another log, surprised such a major bug has lasted this long without a proper fix. https://mclo.gs/FsLpnWm

it is the same as Imzxhir but for you, it times out at https://api.minecraftservices.com/launcher/login(all the suggestions applies to this to)
And this is not a bug in our code per see as it can have multiple causes(see first comment on this issue)

[ZeDarkOne]

Anyone here using a vpn when trying to add account or play? Disabling my VPN fixed my issue