[question]: Issue with Push Notifications in App Store Builds

[PrinceEnacton]

How can we help?

I have successfully implemented push notifications in my React Native app using OneSignal version 5.1.2. The notifications are working fine on Android and iOS in debug mode. However, users who download the app from the App Store are not receiving device information in the subscription list.

Here are the details:

OneSignal Version: 5.1.2
React Native Version: 0.66.4
The issue specifically occurs in the production builds downloaded from the App Store. It seems that the device information is not being captured correctly in these builds, leading to a lack of subscriptions.

Please advise on how to resolve this issue or if there are any known workarounds. Thank you!

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[jennantilla]

Hi @PrinceEnacton thanks for reaching out! So it sounds like you are not seeing any iOS subscriptions on the OneSignal dashboard when the app is downloaded from the App Store? I haven't seen other reports of this; can you take a look at the iOS troubleshooting guide to see if any steps there help? If not, we can get your App ID to dig a bit deeper. You can share it with our support team at support@onesignal.com if you don't want to share it here.

Thanks!