Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Add Notes field to Review Agency tasks #1850

Closed
adriensalz opened this issue Mar 29, 2024 · 0 comments
Closed

Add Notes field to Review Agency tasks #1850

adriensalz opened this issue Mar 29, 2024 · 0 comments
Assignees

Comments

@adriensalz
Copy link

Support wants to streamline how we process and resolve Zendesk tickets. Because these tasks can get complicated, it's been difficult to pass them off to more than one person at a time. It's been hard to keep track of who has done what, and what progress we've made on any given task.

We may involve Zendesk tickets in the course of resolving these tasks, but Support doesn’t want to click off the site to get full context on what we’ve already tried. It also runs the risk of clogging up our Tier Two queue.

These tasks can already get long, so we'd want this to be a toggle-able option near the top of the task (or maybe a separate tab, depending on what's simpler to build.) Otherwise, this can be similar visually to the Notes option on a request page.

@mitchelljkotler mitchelljkotler self-assigned this Apr 1, 2024
@mitchelljkotler mitchelljkotler transferred this issue from MuckRock/documentcloud-frontend Apr 1, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants