Responsiveness Stats are Misleading

[amandabee]

This particular agency cares a lot about their profile, which is good. And they've pointed out that our responsiveness figure is not accurate:

https://www.muckrock.com/agency/king-county-73/king-county-directors-association-kcda-kent-33228/

https://muckrock.zendesk.com/agent/tickets/125688
https://muckrock.zendesk.com/agent/tickets/118174

We need to rephrase "responsiveness" to reflect what the stats actually show (time to completion) -- if they're getting back to the user with an acknowledgement and a time frame for compiling the requests, that would be what I expect from "response" time.

[mitchelljkotler]

1. Update the language
2. Review on a jurisdiction level whether the law requires a response or producing responsive documents by deadline
3. Integrate Albert's suggestions

[amandabee]

@morisy and @amandabee to refine the language (in a support Q&A?)
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We also want to integrate Albert's changes.

[morisy]

data on whether it's initial response or final response is available at https://www.rcfp.org/open-government-guide/