CPU usage not working (Win/IIS)

[kbostick88]

Your environment:

• Operating system: Windows Server 2019 build 1809

• Webserver: IIS

• PHP Version: 7.3.7

• Monitorr Version: 1.7.6m

Describe your issue:

I have read the t-shooting Wiki at: https://github.com/Monitorr/Monitorr/wiki/06-Troubleshooting

I installed Monitorr for the second time on a new SSD, when I installed it, my CPU usage is not being updated. RAM, HD and Uptime are all working correctly. but CPU is at 0%

[seanvree]

@kbostick88 are there any relevant entries in the PHP logs?

Also, do you by chance have GIT installed?

https://github.com/Monitorr/Monitorr/wiki/01-Config:--Initial-configuration#prerequisites

[kbostick88]

@seanvree I have all the PHP dependancies installed, I did also install GIT, the command for Uptime comes back with my uptime as expected.

It appears this is an issue with Monitorr working with IIS, I installed Monitorr using IIS on 3 different servers, same result on all of them. I installed WAMPS on 2 of them, and both CPU stats immediately started working.

[seanvree]

@kbostick88 you might be right.

I've been running some tests w/ IIS on Win10 and I can't get the CPU usage to work either. Last time I KNOW it worked on IIS was ~Feb 19 (I normally run IIS as I'm an MS guy). I hadn't been running Monitorr lately as I've been busy with my day job and must have missed a change/update somewhere.

I rolled back PHP to a version that I KNOW worked, but that is not returning values, so it might be GIT or a security feature in IIS/Windows.

Just to be clear you CAN run both of these commands from a normal CMD prompt, right?

wmic cpu get loadpercentage /all

cut -d. -f1 /proc/uptime

I'll keep you updated.

[seanvree]

@kbostick88

Okay, figured this out...partially.

It looks like there was an update to the default security settings/perms for IIS and/or PHP

To get around this you need to change the perms of the IIS DefaultAppPool Identity to "LocalService" or "LocalSystem". I recommend "LocalService" for the time being. Make sure you read up on the security implications of this.

Change the following value:
IIS Mgr -> Application Pools -> DefaultAppPool -> Advanced Settings -> Identity -> Built-In Account

Make sure to restart IIS after changing that value.

[kbostick88]

I missed your last email, I apologize for the delay. Yes the git commands work, and it works perfectly with WAMPS just not IIS but, it looks like you found the issue, I will review the implications and see what option will be better, IIS or WAMPs. Thank you!!

…

Sent from my iPhone

On Dec 21, 2019, at 3:32 AM, Sean Vreeland ***@***.***> wrote:  @kbostick88 you might be right. I've been running some tests w/ IIS on Win10 and I can't get either uptime or CPU usage to work. Last time I KNOW they both worked on IIS was ~Feb 19 (I normally run IIS as I'm an MS guy). I hadn't been running Monitorr lately as I've been busy with my day job and must have missed a change somewhere. I rolled back PHP to a version that I KNOW worked, but that is not returning values, so it might be GIT or a security feature in IIS/Windows. Just to be clear you CAN run both of these commands from a normal CMD prompt, right? wmic cpu get loadpercentage /all cut -d. -f1 /proc/uptime I'll keep you updated. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

[kbostick88]

I have set up Monitorr on IIS again instead of WAMPS and the issue is still there. running the GIT command pulls the CPU % but in the app, it is not updating - just sits at 0% I have a buddy that installed Monitorr on his Server 19 build with IIS - same issue

[seanvree]

@kbostick88 can you copy the contents of the applicationHost.config file to a GIST and post the link?

%WINDIR%\system32\inetsrv\config\applicationHost.config

Also, a screenshot of IIS mgr like I posted above would help.

Thanks,

[seanvree]

@kbostick88 I deleted your previous reply - you need to delete that GIST asap. It has some raw passwords in it.

Also, I'm not sure how savvy you are with IIS, but on line 142-147 you have two diff appPools listed - which one is Monitorr running on?

Also, I don't see a screenshot anywhere?

[kbostick88]

Thanks for the heads up, i glanced over it but didn't see any passwords but i guess i missed them. i deleted it. I am running Monitorr on the bozflix pool (the default one is not in use)

…

On Thu, Feb 6, 2020 at 2:42 PM Sean Vreeland ***@***.***> wrote: @kbostick88 <https://github.com/kbostick88> you need to delete that GIST asap. It has some raw passwords in it. Also, I'm not sure how savvy you are with IIS, but on line 142-147 you have two diff appPools listed - which one is Monitorr running on? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#214?email_source=notifications&email_token=AEHJQPC5YNLRTKQYSGQYVPLRBRR4HA5CNFSM4J2WPWR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOELAQUHI#issuecomment-583076381>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEHJQPHD6YA3TA35WMYNB7DRBRR4HANCNFSM4J2WPWRQ> .

[seanvree]

@kbostick88

So, like I said, a screenshot of the bozflix AppPool properties would help.

Also, I'm not sure if this would make a diff, but this is what my appPool's config is:

    <add name="DefaultAppPool" autoStart="true" managedRuntimeVersion="v4.0" startMode="OnDemand">
        <processModel identityType="LocalService" />
    </add>

Mine is working, so I would suggest trying to replicate those settings (besides the name) into your applicationHost.config file to see if that works. Make sure you make a backup and restart IIS anytime you make changes to the file and/or appPool properties.

Also, can you browse to assets/php/phpinfo.php in your Monitorr directory at and post a screenshot of the top part?

[kbostick88]

Hey Sean, I am not great with all this stuff and some of it is a bit over my head. So I apologize if these are dumb or obvious questions. I sent a screen shot of the bozflix app pool in the email with the link to my gist As far as your code snip goes, where would i check that? I can not get the screen shot you sent to show up. I find one similar if i go to the website, and click on Monitorr Settings But its really small and I can't read it very well. ...SQ3 is in Red - It used to be green, and i am not sure how to fix that. it looks like i am on PHP 7.4.1 i am not sure if that makes a difference Lastly, I do not have a php.ini file in my C:\IIS_Websites\assets\php directory (where i installed Monitorr) Is there a chat/message platform we can chat on to try and sort this out instead of email?

…

On Thu, Feb 6, 2020 at 3:26 PM Sean Vreeland ***@***.***> wrote: @kbostick88 <https://github.com/kbostick88> So, like I said, a screenshot of the bozflix AppPool properties would help. Also, I'm not sure if this would make a diff, but this is what my appPool's config is: <add name="DefaultAppPool" autoStart="true" managedRuntimeVersion="v4.0" startMode="OnDemand"> <processModel identityType="LocalService" /> </add> Mine is working, so I would suggest trying to replicate those settings (besides the name) into your applicationHost.config file to see if that works. Make sure you make a backup and restart IIS anytime you make changes to the file and/or appPool properties. Also, can you browse to and post a screenshot of your php.ini file in your Monitorr directory at: assets/php/php.ini [image: image] <https://user-images.githubusercontent.com/8906637/73975571-da920480-48e3-11ea-954c-be69ca688ce6.png> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#214?email_source=notifications&email_token=AEHJQPE3K23YY5MAMLRGXXLRBRXAHA5CNFSM4J2WPWR2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOELAVDHA#issuecomment-583094684>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEHJQPEUQIAR4FKYTQFQNL3RBRXAHANCNFSM4J2WPWRQ> .

[seanvree]

@kbostick88 are you on discord by chance? Here's the Monitorr server: https://discord.gg/YKbRXtt

When you get in there, shoot me a message.