Error: "Sorry, Internet seems down"

[marek22k]

Ledger Live Version and Operating System

tested on Ledger Live v2.41.3
Platform and version: Parrot OS Home (Debian 11 based)

Expected behavior

Show ledger apps
Actual behavior

Show "Internet seems down"
https://github.com/LedgerHQ/ledger-live-desktop/files/8647469/ledgerlive-logs-2022.05.08-19.30.01-0e6dfb22a.txt

Edit: When run as root and with no sandbox, it works.

See: LedgerHQ/ledger-live-desktop#4968

[marek22k]

same error on 2.44.0
running as sudo didn't solve the problem. Running as sudo, produces another error.
ledgerlive-logs-2022.07.13-22.12.43-2d1fcd3.txt

[gre]

Hi, thanks a lot for raising this issue.

This issue can happen for various reasons. We prefer to investigate such issues via contacting our customer support team.

could you send your logs to our support team and mention this github issue? https://support.ledgerwallet.com/hc/en-us/requests/new?ticket_form_id=248165 🙏 basically you can press Ctrl+E just after the problem occurs. ( alternatively if you don't want to send the logs , you can see the JSON yourself on https://ledger-live-tools.now.sh/logsviewer )

Thanks

[marek22k]

Okay, now I get

Here is the reference number associated to your request : 414916. Please keep this reference number handy if you need further assistance 🙂
‎6:59 PMReceived message

Your message has been successfully sent to our team! 🎉

An agent will be in touch with you soon.
Profile

Your message has been successfully sent to our team! 🎉

An agent will be in touch with you soon.