Replies: 695 comments 229 replies
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Can you provide the debug log when the switch turns off by itself? See https://www.zigbee2mqtt.io/guide/usage/debug.html on how to enable debug logging. |
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I thought I did, here for an other device, off at 15:29:31, turned on by automation 15 seconds later, 15:29:46 |
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I don't see any request send from z2m that turns of the device; so there are 2 possibilities left:
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I have a very similar scenario. I have 5 TS011F, all slightly different (different LED light colours, labelling etc) identifying as either TS_011F_plug_1 or TS_011F_plug_3. At first I thought everything was fine, but then one started randomly turning off. Now another two (including the one hosting my internet and zigbee2mqtt and HA services) has started doing the same, so I now have 3 of the 5 doing it. another has a different problem, so am not using, and the 5th reports as 'plug_1' and is the only one that appears to be completely stable. Sorry I have no answer to give, but am definitely interested and thought I would share. I've seen a few other threads with similar issues elsewhere. |
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Interestingly enough, I have 4 TS011F_plug_3 plugs and as of yesterday one of them started to show the same behaviour. I already tried resetting it but the same happens after disconnecting it from the zigbee network and switching on the plug using the built in hardware button. It looks like it stays on as long as nothing is plugged in, but of course that's not very useful. |
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I have reported a very similar issue, see #11500. I have some TS011F_plug_1 plugs that behaves exactly the same as yours, and I have some other TS011F_plug_3 that does not show this issue at all. As far as I understand, the affected variants may have an issue reading the voltage: when the measured voltage drops to 0, the plug disconnect the load. Remember that "voltage" is the input voltage, not the output voltage (which depends on the load switch being open or close). I monitor several appliances in my home, all in the same circuit branch, and only TS011F_plug_1 plugs report temporary drop to 0V in voltage. My guess is that's a firmware issue, do any of you guys know if the firmware can be upgraded somehow? |
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Thanks for the response. I have a spare one that I just plugged in the socket, without load. After a couple of days, that one is still on. I will try again with load, but not connected to zigbee. I don't have a tuya bridge and don't know if there is any update available. |
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Yes I did the same test, mine stayed on all night and morning without a load and connected to a z2m network. At 9 this morning I plugged in a load and it switched off around noon, ever since then I switch it on manually when I notice it went off but it always goes off again after 15-60 minutes, same behaviour when not connected to a zigbee network. I tried with this setting but to no avail |
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Having the exact same issue. I have 3 TS011F_plug_1 and 3 TS011F_plug_3. The plug_3 devices work fine, never go off, the plug_1 randomly turn off. Still ON: Going Off: |
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Same problem here with a fresh TS011F_plug_1. It works for 3/4 days then goes off. Last time, in the night (according history) while there was no activity on it. |
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Also running into this problem. I'm running the latest firmware, so perhaps it's a bug in that? |
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Same here with a TS011F_plug_3 (_TZ3000_typdpbpg). No logs unfortunately as it happened to happen with the exact plug that's powering my server 🤦🏻 . Also one of the plugs was manufactured with a defect so it immediately tripped the ground breakers, might be worth warning for on the docs for these cheap plugs.. |
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Did you update them yourself? With a (tuya) bridge? Maybe we can download that firmware with the manual provided on the z2m website here |
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I installed the updates that were showing up in |
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If the device is supporting Over Current Alarm it can being implanted by tuya attribute |
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The issue popped up just recently with a plug that never did it before... But "TS011F_plug_1"/"_TZ3000_cphmq0q7" just started doing it, is seems that no firmware is available through z2m. |
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It seems that i have 5 "_TZ3000_cphmq0q7" plugs. At the moment only one show this behaviour. It seems that the current version can't be detected. |
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Someone has a sollution for this "_TZ3000_cphmq0q7" plugs with reporting "Installed Version -1" . And the manual OTA Json file is correct: If i use "dev tools" its saying appversion: 67 Also removed and add plug again, but also not working. Thanks in advanced |
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I have _TZ3000_okaz9tjs with -1 version. When trying to update I've got But this didn't work. Any clues to fix "Device didn't respond to OTA request" ? |
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Same here. Any luck? Also, where did you get this info from? Are you sure it's correct for our device? |
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Tried to update myself but it says the device didn't respond to OTA update... |
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I have also dealt with this problem and have made a temporary solution with Node-Red to activate the plug when it falls off. Maybe this can help you. https://spiekict.duckdns.org/zigbee-powerplug-issues/ Good luck. |
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I did about the same stuff :) But for multiple plugs within the same flow. |
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which UK plug would you recommend which has no issue after the latest firmware ? |
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@Nous-smart-home What about improved firmware fo Nous A1Z plugs? I bought now plugs and non of them are showing update to corrected firmware 3.0.0. Current installed version is 1.0.13 and no update. |
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The update to version 3.0 can only be done through OTA in Z2M. Unfortunately, another issue is that these devices tend to emit a high-pitched noise. |
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No, Nous was first or second brand which provided fix for that issue (via official Tuya service). From where do you think comes from that firmware with fix in HA? :) |
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Hello, we updated some batches A1Z before, yes, but this was emergency fix. Latest firmware and plugs should already have all fixes and improvements. |
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@Nous-smart-home, have you fixed the low voltage power off issue as well? If the voltage drops somewhere below 190V during an outage (transient outage, there is still power from the grid, but voltage drops and at the end is zero), or the device detects that way, the plug turns off. When the power outage is over and the voltage is back at normal level, the restore state restores the powered off state and not the original on state. I experienced this a few months ago. Some devices behaved this way in the house, so not all of them. Two of the devices which did this, was connected to an over and another to a dishwasher. None of them were running any program or having heavy loads. Just in idle state. Both device should be on all the time, especially the dishwasher which has the safety water leak solution and capable to shut of the water if a leak is detected. |
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I've read through most of this but it isn't really clear for me if the Blitzwolf BW-SHP13 or 15 now work properly or not. Does randomly shutting down and measuring 0 instead of the actual value still happen? |
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How is your experience with the blitzwolf plug if you bought one ? |
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Not exactly the same scenario but I have a couple of Tuya/SiGN wifi plugs that kept switching off after a couple of hours. No matter if there was some device connected of not. I switched OFF the setting "Switch overcharge" from the Tuya app and the plugs have been stable after that. |
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Is this the same as |
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No, it is not. Overcharge protection |
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I've got a 20A Tuya plug(TS011F_plug_1) (_TZ3000_okaz9tjs) and experienced it randomly turning off. It's running on firmware 0122052017. Anyone that got lucky with fixing it somehow? I had it connected to my washing machine and the loads weren't that high, but it still turned off. Don't want to connect it again before it's fixed. It's now running fine a for a few hours without load. |
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A coworker sent me this : https://www.ikea.com/fr/fr/p/tretakt-fiche-connecte-00556513/ My washing machine doesn't turn off so frequently since firmware upgrade. My use case is to monitor power usage to determine when a device has done its work (washing machine, dryer, dish washer) and send notifications. |
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Yeah that's the regular plug I think. I already have a few Hue plugs that are great, but indeed I need power monitoring for the same task as you do. My washer is also smart enough to continue after power loss, but I don't think it's good. Luckily my other devices (Siemens) are 'smart' to send native notifications 😋 |
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Yes its a lottery ;p The first batch of plugs that are good is not available anymore on aliexpress. So I try another merchant ;p |
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I installed my 3rd batch yesterday. They looks like exactly the same as the first "good" batch. 20A Zigbee Blue led, the internal manufacturer code is _TZ3000_gvn91tmx (the same code as the first batch bought 2 years ago). The link is here: |
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I have the same version with the same issue. Haven't found a firmware yet that ZHA wants to send to the device. Will keep on looking. |
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If you look at the link that explains the protective features of the plugs. https://solution.tuya.com/projects/CMa8u91n663sbf
The 3rd thing that you missed, is the under voltage. That can happen in areas which saturated with solar panels, and reached the limits to 253V, but the network operator made measures to support PV owners and reduced the provided line voltage. This is usually happens once, and the voltage stays reduced, but during winter time, when no PV production, but possibly excessive use, this can lead to brownouts, or conditions what the plug would consider as under voltage. The latest firmware has been updated to correctly support over voltage. I have experienced the undervoltage protection kicking in once, when we had a genuine power outage, but as the power went away in a transient manner, and dropped somewhere around 160V first, the plug turned off first, and did not recover when the power came back. If you experience random turn offs, without reasonable voltage changes, over or under voltage. Then start to look around that does the device creates sparks, as described as excessive current. It might be a due to some faults in the device. But if no under, over voltage or sparks present, and you still experience random turn offs, then start to look into the overcharge protection settings. That is a feature which can turn off your device to protect your battery when charging, but who really uses that nowadays.
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We are pleased to extend an exclusive offer to our first 10 customers: complimentary plugs that we have rigorously tested and verified for seamless integration with HOME ASSISTANT. In exchange, we kindly request assistance in verifying their functionality upon receipt. The only expense required is for postage and packaging. For further details, please reach out to us via our website at www.zignito.com<http://www.zignito.com/>
From: vaandefanel ***@***.***>
Sent: Friday, March 15, 2024 7:47 AM
To: Koenkk/zigbee2mqtt ***@***.***>
Cc: Ajay Assani ***@***.***>; Comment ***@***.***>
Subject: Re: [Koenkk/zigbee2mqtt] Tuya TS011F (TZ3000_typdpbpg) powers off (Discussion #13343)
@vaandefanel<https://github.com/vaandefanel> how do you know, without trying, if they work? Sounds like a lottery. Do you maybe have a link to those of yours that work?
Yes its a lottery ;p The first batch of plugs that are good is not available anymore on aliexpress. So I try another merchant ;p
—
Reply to this email directly, view it on GitHub<#13343 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ANM72KAS6J5BNGWJAOKQZ53YYKRQNAVCNFSM55GX6QC2U5DIOJSWCZC7NNSXTOKENFZWG5LTONUW63SDN5WW2ZLOOQ5TQNZZG43TAOA>.
You are receiving this because you commented.Message ID: ***@***.******@***.***>>
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Interesting. I have sent a mail via your website. |
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Do you have only UK plugs or i.e. schuko used in mainpart of EU? |
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Never heard back from them. |
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I would be extra careful regarding "covering S&H costs" and the likes, just my 2 cents |
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Anyone with experience with properly working plugs? How about the Nous A1Z? Don't read the issue with that one. |
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I have 6 Nous A1Z, they were turning off with high voltage (over 253V) but with firmware 3.0.0 everything is working fine. |
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@Jordan87 latest firmware work with Nous A1Z ? |
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Yes, 3.0.0 firmware is working without any issue for me. |
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Where/how do you get the firmware? Does it work from Z2M? I might try to buy one of those to see if they work better than the Tuya junk. |
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You can use official Tuya zigbee gateway for updates and then use with Z2M or perform update via Z2M in HA. Update to 3.0.0 was available in HA at least few months ago. |
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I have a lot of these TS011F_plug_1 plugs in my home, in-wall versions, all having the following zigbee models:
All of them are running firmware 192, which Z2M says is the latest. I don't have a TuYa gateway because of your usual cloud aversion yada yada. I don't know how to map a firmware version "3.0.0" onto this integer number. I live in a neighborhood where there is a lot of PV installations around, and on sunny days overvoltage protection kicks in quite often. All plugs switch off when they see 260V. And this is a problem, because instant switch off in my country is regulated at 264V, with sustained switch off at 253V. The actual voltage measured by the plugs is around 259-262V during these periods. Another problem is that when the voltage goes back to normal, the plugs stay off. Sometimes Z2M cannot turn them back on unless I "reconfigure" them. What should I do? Try and apply some custom update? Buy a TuYa gateway, re-pair and reconfigure all 52 of the plugs (can it even be done from there?), then re-pair them all to Z2M? Will they retain their settings? Can I do so without involving TuYa's gateway? |
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And I am talking about my Polish experience as well. So we all know exactly what is the problem. That voltage lowering was with ENEA. You can see the daily effect of the PV systems, but I have no clue why they dropped it. It has not even reached 250V. @jafd, which DSO and what meter do you have? If you have PV then it should be already a remote reading meter, and you might can have access to that. In theory the inverters should be set up in a way to produce reactive energy when voltage reaches 250V. But it is rarely happens. |
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@jafd, also you can try to contact Nous directly. As I remember they are a Warsaw based company. L-TRADE GROUP Sp.z o.o General manager |
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I don't have Nous gear, I bought psmart sockets from houseiq and some from RTX. They all use the same tuya controller, though. I needed a home-wide in-wall solution, not a plug-into-wallsocket one. I've got 52 |
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If RTX, you are still not out of luck, it is another Polish brand. |
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All these brands whitelabel TuYa and I'm not quite sure any of them is actually in charge of firmware and threshold. I've tried to read through the developer portal and I'm still fuzzy on which party does what and which party is responsible for what. |
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Hi, I have several TuYa When I check for new updates in Z2M, no updates are shown. In debug log I can see the following: Warning 2024-05-01 16:33:46OTA: Images currently unavailable for device 'TS011F', hardwareVersion '1', manufacturerName _TZ3000_u5u4cakc, {"fieldControl":0,"manufacturerCode":4098,"imageType":5634,"fileVersion":69}' Therefore, I cannot update them to firmware 192, equivalent to How can I do it? Thanks! |
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Decimal 69 can be 1.0.9 or 1.1.1 version |
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Actually, this issue is well-defined as a problem with voltage reading/measuring, not with poor voltage in your sockets. If you're skeptical, I suggest verifying it yourself by checking your voltage chart. Additionally, stacking multiple plugs in one socket might reveal the best results; some plugs may show spikes on the chart. If you can update the firmware, that could resolve the issue. Note that some devices may not be upgradable if they don't display their firmware version. Some of you can use a https://www.zigbee2mqtt.io/guide/usage/ota_updates.html#local-ota-index-and-firmware-files to updates firmware |
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It might, or it might not. I have a bunch of sockets hanging off the same line, and some are prone to measure higher voltages than others. All of them are running the same firmware. |
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Please see #13343 (reply in thread) Since then, I got a smart meter from my energy company. To sum things:
Here is power meter voltage using P1-monitor in Home Assistant And the solar production over the same period |
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Greetings everyone! |
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and others
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What happened?
When I use the device they shut down suddenly. This happens maybe once every one or two days. Don't know if it is a Z2M issue or a problem with the plug.
I have four of them, all have the same problem.
I made an automation to power the device on automatically but that cannot be the solution :)
What did you expect to happen?
The plug just stays on.
How to reproduce it (minimal and precise)
I don't know. Just power on the device and wait.
Zigbee2MQTT version
1.23.0-dev commit
Adapter firmware version
20211217
Adapter
zzh
Debug log
debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":238}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":65,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":238}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'manuSpecificTuya_3', data '{"53249":4}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:30: No converter available for 'TS011F_plug_1' with cluster 'manuSpecificTuya_3' and type 'attributeReport' and data '{"53249":4}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsVoltage":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":0}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:35: Received MQTT message on 'zigbee2mqtt/iMac/set' with data 'ON' debug 2022-02-28 10:58:35: Publishing 'set' 'state' to 'iMac' info 2022-02-28 10:58:35: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:35: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":1}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:35: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:36: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:36: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:37: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'manuSpecificTuya_3', data '{"53249":0}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:37: No converter available for 'TS011F_plug_1' with cluster 'manuSpecificTuya_3' and type 'attributeReport' and data '{"53249":0}' debug 2022-02-28 10:58:37: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsVoltage":241}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:37: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:41: Received MQTT message on 'zigbee2mqtt/iMac/set' with data 'ON' debug 2022-02-28 10:58:41: Publishing 'set' 'state' to 'iMac' info 2022-02-28 10:58:41: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:42: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":1}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:42: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:56: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":39}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:56: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":51,"power":39,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:59: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":171}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:59: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.17,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":39,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:01: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":95}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:01: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.17,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":95,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:03: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":392}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:03: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.39,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":95,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:10: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":107}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:10: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.39,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":107,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:12: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":458}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:12: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.46,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":107,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}'Beta Was this translation helpful? 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