Handle User Status Trouble

[connallykendrick]

I've set this up using the logic provided in the documentation -

_"Example code that handles all subscription states
Below is example code that handles all the states a user's subscription can enter.

const extpay = ExtPay('my-extension-id');

extpay.getUser().then(user => {

if (user.paid) {
    console.log("You're paid!")
} else if (user.subscriptionStatus === 'past_due') {
    console.log("You need to update your card!");
    extpay.openPaymentPage();
} else if (user.subscriptionCancelAt && user.subscriptionCancelAt < new Date()) {
    console.log("Your subscription will cancel soon.")
} else if (user.subscriptionStatus === 'canceled') {
    console.log("We hope you enjoyed your subscription!")
} else {
    console.log("You haven't paid yet :( ")
}

})"_

I've had to modify by swapping the order of else if (user.subscriptionStatus === 'canceled') BEFORE else if (user.subscriptionCancelAt && user.subscriptionCancelAt < new Date()) in order to get it to work correctly when I change the status to Canceled.

The problem now comes to the cancellation period - After a user cancels, but their features have not yet run out - triggering for that event.

Is this because of what the documentation says - "user.subscriptionStatus remains active (and user.paid is true) through the end of the billing cycle." ?

If that's the case.. it makes sense why this wouldn't be working -
"_ if (user.paid) {
}_"
is right there at the top, so if that's returning True, everything else is irrelevant thereafter.

@Glench - Does this seem to make sense as to why I can't get a cancellation period to trigger an event? Based off of the documentation?

It's late, so I don't have my set up to test this out, but I wanted to bring it to the attention of yourself and others the issue I'm having with it - however, if I'm doing something totally wrong here, please let me know. It's the only part of provided logic I'm having trouble with.

[connallykendrick]

I'm not sure why this posted to the Discussion Board twice (feel free to delete the other), but I think I've got a solution for this.

I'll test more and report back.

[connallykendrick]

Okay @Glench, so I've done some testing. I haven't cleaned my code up yet, but felt confident after using logs that this is now working as it should. My extension's logic is a bit more in depth with what goes on, but I applied the piece that made this work for me to the code provided in the documentation. Maybe you'll find it fit to update the code there -

Here is the code modified from the documentation to reflect the changes that made this work as it should, for the cancellation period between when a user cancels their subscription and when the end of the features pay period finishes (user status remains "active" (and user.paid is true) during this period of time, until changed to "canceled")

`extpay.getUser().then(user => {
const now = new Date();

if (user.paid) {

    if (user.subscriptionCancelAt && (now - user.subscriptionCancelAt) < new Date()) {
        console.log("Your subscription will cancel soon")

    } else {
    console.log("You're paid!")
    }

} else if (user.subscriptionStatus === 'past_due') {
    console.log("You need to update your card!");

    extpay.openPaymentPage();

} else if (user.subscriptionStatus === 'canceled') {
    console.log("We hope you enjoyed your subscription!")

} else {
    console.log("You haven't paid yet :( ")
}

})`

After further testing, I'll confirm again in the future that I'm having no issues

[Glench]

Hey @connallykendrick thanks for pointing this out. I believe it should be this instead :

    if (user.paid && !user.subscriptionCancelAt) {
        console.log("You're paid!")
    } else if (user.paid && user.subscriptionCancelAt) {
        console.log("Your subscription will end at the next billing cycle")
    } else if (user.subscriptionStatus === 'past_due') {
        console.log("You need to update your card!");
        extpay.openPaymentPage();
    } else if (user.subscriptionStatus === 'canceled') {
        console.log("We hope you enjoyed your subscription!")
    } else {
        console.log("You haven't paid yet :( ")
    }

I've updated this in the documentation.

[connallykendrick]

Hey @connallykendrick thanks for pointing this out. I believe it should be this instead :

    if (user.paid && !user.subscriptionCancelAt) {
        console.log("You're paid!")
    } else if (user.paid && user.subscriptionCancelAt) {
        console.log("Your subscription will end at the next billing cycle")
    } else if (user.subscriptionStatus === 'past_due') {
        console.log("You need to update your card!");
        extpay.openPaymentPage();
    } else if (user.subscriptionStatus === 'canceled') {
        console.log("We hope you enjoyed your subscription!")
    } else {
        console.log("You haven't paid yet :( ")
    }

I've updated this in the documentation.

It's working the way I have it now, just hadn't reported back yet, but I may change it to this and test. Definitely seems much simpler than what I have going on above. Thank you @Glench !

[connallykendrick]

@Glench When (user.subscriptionStatus === 'past_due') - does this work the same as user.subscriptionCancelAt?

As in, the user will lose paid features at the next billing cycle? Or is this an immediate termination of paid features?

[Glench]

That's up to you! past_due means the user didn't make the payment for the next billing cycle. If you want to give the user a grace period you can do that or you can terminate right away. There are also settings in Stripe that will send automated emails before and after payment fails.