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We cannot get the last 24 hrs of messages using /search. this started happening on 5/9, and each day we can get up to 24 hrs before now.
It is really difficult to get a response to get someone to chat with me/zoom with me, or anyone. The support ticket is not getting any resolutions.
For us this is a SEV1. Why? Because we rely on calling /search to get messages that are not responded to by our Concierge so we can escalate. Now we ar escalating all messages, since we cannot find any response - although they are there. Just /search returns [].
billnbell2
changed the title
API calls to chat messages is skipping today. We cannot get last 10 messages in GetStream service.
API calls to chat messages is skipping today. We cannot get last 24 hrs messages in GetStream service /search.
May 13, 2024
REST call even does not return today's messages.
curl --location --globoff 'https://chat.stream-io-api.com/search?user_id=svodotyka&connection_id=6638e11d-0a05-1777-0200-000000d25d55&api_key=XXXXXXXXX&payload={%22limit%22%3A100%2C%20%22filter_conditions%22%3A%20{%22id%22%3A%20%22t-003UG000007X0y5YAC-c-0057V00000AMZUUQA5%22%20}%2C%20%22message_filter_conditions%22%3A%20{%22created_at%22%3A%20{%20%22%24gt%22%3A%20%222024-05-09T23%3A00%3A00.048083Z%22%20}%20}}'
--header 'Authorization: JUBK.eyJ1c2VyX2lkIjoic3ZvZG90eWthIn0.5dRsAriz0tzjWaJVBZXgIkpmi3JyRj_nN9XPTXzGuOU'
--header 'Stream-Auth-Type: jwt'
“filter_conditions”: {“id”: “t-003UG000007X0y5YAC-c-0057V00000AMZUUQA5” }, “message_filter_conditions”: {“created_at”: { “$gt”: “2024-05-09T23:00:00.048083Z” } }}
Exclusive Resorts account.
This started happening on May 9.
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