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Get Historical Data - Service unavailable #2559

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BarnumD opened this issue Mar 17, 2024 · 2 comments
Open

Get Historical Data - Service unavailable #2559

BarnumD opened this issue Mar 17, 2024 · 2 comments

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@BarnumD
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BarnumD commented Mar 17, 2024

Step 1: Have you search for this issue before posting it?

If you have discovered a bug in the bot, please search our issue tracker.
If it hasn't been reported, please create a new issue.

Step 2: Describe your environment

  • OS : Linux Docker image 1.0.8

Step 3: Describe the problem:

A clear and concise description of what the bug is.
On the /backtesting page, clicking Get Historical Data; Receive the following error:
Error: Failed to load_symbol_markets: ExchangeNotAvailable on binance GET https://api.binance.com/api/v3/exchangeInfo 451 { "code": 0, "msg": "Service unavailable from a restricted location according to 'b. Eligibility' in https://www.binance.com/en/terms. Please contact customer service if you believe you received this message in error." } (FailedRequest). More details in logs.

Expected behavior
Download data

Steps to reproduce:

  1. /backtesting page
  2. Click get historical data

Observed Results:

  • I am based in the U.S. so that may be a reason for the error.
  • Under /accounts, I have no binance exchange. I only have Kraken.
@Herklos
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Herklos commented Mar 17, 2024

Hi @BarnumD, it seems that you tried to access regular binance with a US IP. It's not possible due to Binance.com terms, you should use Binance US exchange

@BarnumD
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BarnumD commented Mar 17, 2024 via email

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2 participants