Runtime error: Failed to initialize platform (azure-c-shared). Error: 2176 AWS Amazon Linux Elastic Beanstalk

[jpsanchezl10]

AMAZON LINUX VERSION:
NAME="Amazon Linux"
VERSION="2023"
ID="amzn"
ID_LIKE="fedora"
VERSION_ID="2023"
PLATFORM_ID="platform:al2023"
PRETTY_NAME="Amazon Linux 2023.4.20240429"

OPEN SSL:
[ec2-user@ip-10-0-1-84 etc]$ openssl version
OpenSSL 1.1.1w 11 Sep 2023

LOGS:
May 9 19:14:53 ip-10-0-1-84 web[3188]: Runtime error: Failed to initialize platform (azure-c-shared). Error: 2176 May 9 19:14:53 ip-10-0-1-84 web[3188]: Traceback (most recent call last): May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/current/application.py", line 197, in websocket_endpoint May 9 19:14:53 ip-10-0-1-84 web[3188]: call:Call = await solutions.call_stt(websocket,Listen_Task,chat_completion_task,call) May 9 19:14:53 ip-10-0-1-84 web[3188]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/current/src/models/solutions.py", line 20, in call_stt May 9 19:14:53 ip-10-0-1-84 web[3188]: return await wait_for_user_input(self=self,websocket=websocket,listen_task=listen_task, chat_completion_task=chat_completion_task, call=call) # Assuming wait_for_user_input is async May 9 19:14:53 ip-10-0-1-84 web[3188]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/current/src/services/stt/google/v1/user_input_google.py", line 125, in wait_for_user_input May 9 19:14:53 ip-10-0-1-84 web[3188]: await self.call_tts(call, text_iterator=text_iterator(), twilio_ws=websocket,listen_task=listen_task) May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/current/src/models/solutions.py", line 32, in call_tts May 9 19:14:53 ip-10-0-1-84 web[3188]: return await text_to_speech_input(call=call, text_iterator=text_iterator, twilio_ws=twilio_ws, listen_task=listen_task) # Assuming text_to_speech_input is async May 9 19:14:53 ip-10-0-1-84 web[3188]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/current/src/services/speech/azure/tts_streaming.py", line 34, in text_to_speech_input May 9 19:14:53 ip-10-0-1-84 web[3188]: speech_synthesizer = speechsdk.SpeechSynthesizer(speech_config=speech_config, audio_config=None) May 9 19:14:53 ip-10-0-1-84 web[3188]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/speech.py", line 2223, in __init__ May 9 19:14:53 ip-10-0-1-84 web[3188]: _call_hr_fn(fn=_sdk_lib.synthesizer_create_speech_synthesizer_from_config, *[ May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/interop.py", line 62, in _call_hr_fn May 9 19:14:53 ip-10-0-1-84 web[3188]: _raise_if_failed(hr) May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/interop.py", line 55, in _raise_if_failed May 9 19:14:53 ip-10-0-1-84 web[3188]: __try_get_error(_spx_handle(hr)) May 9 19:14:53 ip-10-0-1-84 web[3188]: File "/var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/interop.py", line 50, in __try_get_error May 9 19:14:53 ip-10-0-1-84 web[3188]: raise RuntimeError(message) May 9 19:14:53 ip-10-0-1-84 web[3188]: RuntimeError: Exception with error code: May 9 19:14:53 ip-10-0-1-84 web[3188]: [CALL STACK BEGIN] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1ec00c) [0xffff7ddec00c] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x20c5e4) [0xffff7de0c5e4] May 9 19:14:53 ip-10-0-1-84 web[3188]: /lib64/libc.so.6(+0x95880) [0xffffa0cc7880] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x20d564) [0xffff7de0d564] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1bc394) [0xffff7ddbc394] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1b9ec0) [0xffff7ddb9ec0] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1f2d0c) [0xffff7ddf2d0c] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x2066d0) [0xffff7de066d0] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1dbc88) [0xffff7dddbc88] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1094dc) [0xffff7dd094dc] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1f2d0c) [0xffff7ddf2d0c] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x1b9a0c) [0xffff7ddb9a0c] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(+0x225290) [0xffff7de25290] May 9 19:14:53 ip-10-0-1-84 web[3188]: /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech/libMicrosoft.CognitiveServices.Speech.core.so(synthesizer_create_speech_synthesizer_from_config+0x10c) [0xffff7dcc21a4] May 9 19:14:53 ip-10-0-1-84 web[3188]: /lib64/libffi.so.8(+0x14db0) [0xffff8d7d3db0] May 9 19:14:53 ip-10-0-1-84 web[3188]: /lib64/libffi.so.8(+0x11f0c) [0xffff8d7d0f0c] May 9 19:14:53 ip-10-0-1-84 web[3188]: /usr/lib64/python3.11/lib-dynload/_ctypes.cpython-311-aarch64-linux-gnu.so(+0x1c070) [0xffff8da6c070] May 9 19:14:53 ip-10-0-1-84 web[3188]: [CALL STACK END] May 9 19:14:53 ip-10-0-1-84 web[3188]: Runtime error: Failed to initialize platform (azure-c-shared). Error: 2176

PYTHON azure-cognitiveservices-speech==1.37.0

The SDK works perfect on my m3 macbook pro. But not on my dev envoronment in AWS Elastic Beanstalk

[pankopon]

Hi, AWS Elastic Beanstalk / "fedora" is not among the Linux distributions supported by the Speech SDK, please see
https://learn.microsoft.com/azure/ai-services/speech-service/quickstarts/setup-platform?tabs=linux&pivots=programming-language-python#platform-requirements

That said, you can check OpenSSL configuration as instructed in
https://learn.microsoft.com/azure/ai-services/speech-service/how-to-configure-openssl-linux?pivots=programming-language-python
In particular, you may have to set the SSL_CERT_FILE environment variable (presuming your Fedora-based system matches RHEL/CentOS).

If the above does not help, try running ldd -r on the .so files in /var/app/venv/staging-LQM1lest/lib64/python3.11/site-packages/azure/cognitiveservices/speech and check the output for anything "not found" (i.e. missing system library dependencies) or other errors.

[pankopon]

Closed as the target environment is unsupported at the moment. Some suggestions of things to check were given.