Apple Watch: Complication Icon does not load

[joashrajin]

Description

We've had some users report that the icon is no longer loading and shows '--'

Step-by-step reproduction instructions

1. Use an Apple Watch face like 'Modular Ultra'.
2. Add the Pocket Casts Complication Icon
3. Check if it loads

Screenshots or screen recording

Did you search for existing bug reports?

• I have searched for existing bug reports.

Device, Operating system, and Pocket Casts app version

Apple Watch Ultra v1 on watchOS 10.4 and iPhone 15 with iOS 17.4.1. Apple Watch Face: 'Modular Ultra'.

[joashrajin]

8075372-zd-a8c

[joashrajin]

https://www.reddit.com/r/pocketcasts/comments/1cbfi2i/missing_icon_on_apple_watch/

[joashrajin]

8075372-zd-a8c

[joashrajin]

8034844-zd-a8c

[rviljoen]

Same behaviour on Series 4 with WatchOS 10.4 on PC developer build (trunk).

[joashrajin]

Removed Ultra from the title :)

[joashrajin]

it looks like it only happens on Apple Watch Ultra only complications such as Modular Ultra, Explorer etc. Complications that are also on the regular Apple Watch work fine.
on the watch faces that are also on the regular Apple Watch, the Pocket Casts complication shows when the watch face is active, but when you lower your wrist, it goes back to showing just the two dashes —. Ultra faces are now always just the two dashes —.

8081507-zd-a8c

[leandroalonso]

@rviljoen could you please share details on what watch face are you using?

[rviljoen]

@leandroalonso Modular on S4 44mm