Tried to get docs but found: "Access denied, Error 16" [Russia]

[SomeAkk]

Hi from Moscow.
Today our command found, that we can't open redis documentation from Russia.
Of course we can use vpn or tor, but seems that this situation is can be abnormal and nobody from site maintainers know about it.

Can you give any information about that case?

[itamarhaber]

Hello @SomeAkk,

Thanks for letting us know.

A misconfigured firewall had blocked access to the new website from different parts of the world. The configuration had been updated and it looks like the issue is resolved

Please let us know if there are any further issues.

Cheers,
Itamar

[i8enn]

@itamarhaber Looks like this problem has happened again. Access to redis.io and redis.com is blocked from Russia.

Incident ID: 1288001150135076246-165679110851927242

@evrsml also encountered the same problem.

[estin]

It's so interesting we can got redis sources from github, but can't view rendered documentation on official site )

[xuniq]

Hello! I run into the same problem with redis.io. Access is blocked from Russia.

Incident ID: 633000030005506036-18000693310324932

[reznikartem]

Hello. Access to documentation denied again.

Incident ID: 7228000020260613160-60611876034969728

[kapralovs]

Hello. When trying to open redis.io I get the following error

Incident ID: 276000070039895725-141476905648128462

[SomeAkk]

@itamarhaber here redis team solved problem with redis docs portal (redis.io).
Does we need open new discussion to make another redis web resource (redis.com) available from Russia?

СС @borisalekseev, @andre4ik3 and thx you for signaling.

[evrsml]

Hello! It seems that this problem occurred again. Me and my friends are not able to access redis site from Russia. Works only with VPN. Please, fix it!

[itamarhaber]

Hi @SomeAkk, @borisalekseev and @andre4ik3

Does we need open new discussion...

Although this is a different topic, I don't think we need a new discussion.

...is it because of sanctions?

Correct, due to recent sanctions the Redis.com and enterprise business resources may be unavailable.
If you require assistance with a Redis Enterprise account, please contact support@redis.com.

Cheers,
Itamar

[mohammadNematollahi]

Hello friends, has a solution been found for this problem, I have the same problem and I am in Iran, error 16 Redis site
It doesn't even work with vpn, what should I do?

[redb0]

Blocking open source software documentation is idiotic. Especially considering the availability of a VPN.

[sgjurano]

redio.io is blocked in Russia by imperva right now, fix it please 🙏🏻

[SomeAkk]

пацаны, расходимся, им же насрать - лучше соберитесь и напишите ruredis,
а то мне уже надоели ваши уведомления в почту, ахахахах